AAMI Online Services

Take control of your policy

Update your personal info, make a renewal payment, find policy docs — and more!

Manage your policy

All in one place, whenever it suits you! There are a bunch of tasks you can easily tick off your to-do list:

  • View and renew eligible policies.
  • Update policy details — say, if you’ve changed your address, upgraded your car, or want to update your sum insured.
  • Download documents.

Make and track claims

It’s simple! Just enter the details — and make sure the info you enter is as it appears on your policy docs, to reduce the chance of errors later.

Claims process

Ready to get started?

Create a new account

Creating an AAMI Online Services account is simple. Just enter a few details and ensure that the info you enter is as it appears on your policy documents.

Manage your insurance from your phone


The AAMI App lets you manage your insurance, track your claims and more, right from your phone.

Read more about the AAMI App

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Customer offers

AAMI Events & Experiences

Eligible customers can enjoy special offers, access to event perks like priority entry, premium viewing or pre-sales here.

AAMI Events and Experiences eligibility

Customers with the following AAMI policies are eligible to access AAMI Events and Experiences via My Account or the AAMI App:

  • Any Car and Vehicle policies
  • Home and/or Contents, including Landlord and Strata
  • Life
  • Income Protection
  • Health (only via My Account)
  • Travel (only via the AAMI App)

AAMI Online Services

Frequently asked questions