Manage your policy
All in one place, whenever it suits you! There are a bunch of tasks you can easily tick off your to-do list:
Make and track claims
It’s simple! Just enter the details — and make sure the info you enter is as it appears on your policy docs, to reduce the chance of errors later.
Ready to get started?
Create a new account
Manage your insurance from your phone
The AAMI App lets you manage your insurance, track your claims and more, right from your phone.
AAMI Events and Experiences eligibility
AAMI Online Services
Frequently asked questions
Changing the address on your insurance is easy and can be done completely online. Simply log in to My Account, select ‘My policy list’ then ‘Update my policy’, and choose ‘Contact details’ under the ‘My personal details’ heading. Remember to double check that your mailing address is the correct one also.
Please note: Life Insurance and Income Protection aren't currently supported online. Please call us on 13 22 44 if you need to change your address.
Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account. These are:
- Comprehensive Car Insurance
- Third Party Insurance
- Home Building & Contents Insurance
- Home Building Insurance
- Home Contents Insurance
- Contents (Fire & Theft) Insurance
- Building for Landlords Insurance
- Contents for Landlords Insurance
You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.
If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.
At AAMI, we know that sometimes in life not everything goes to plan. If you have missed a monthly instalment, you can easily make a one off payment via your AAMI My Account to catch up.
To make a one off payment, follow the below steps:
- Log into My Account
- Select the relevant policy from your policy list
- On the policy overview, select “View Policy”
- If you’re eligible to make a manual payment, click the “Pay now” button which will appear at the top of the Policy Summary screen. If you’re not able to make a payment the box will not appear.
You will be able check and update your direct debit or card details with us following your successful payment. You can also update your payment details when you log into My account at any time, accessible via the Policy Summary screen.
If a monthly instalment is overdue we will let you know. We can cancel your policy by giving you at least 14 days advance notice, but if a monthly instalment is overdue by a month, we can cancel your policy without advance notice.
- View and manage your claim
- Book, view, and manage your vehicle assessment
- View details of your authorised repairer
- View and manage a hire car booking (if eligible)
- Pay your excess online
You can change your credit card and direct debit details online in your AAMI My Account.
Simply sign in to your My Account and find the policy you want to update, click on 'View my policy' from the pop-up menu, then select the 'Change payment details' tab.
Please note, this isn't available for CTP, MAI Insurance, or life insurance products.
To change your email address, sign in to your My Account, select the policy you need to change your email for, then choose 'Update my policy' or 'View policy'.
From there, navigate to the 'Personal details' tab, and you'll see an option to edit your email address.
You can reset your password online.
An email enabling you to change or reset your password will be sent to the email address you supplied us with when you registered for your My Account.
Sometimes these emails can be sent to your junk or spam folders – so be sure to check there as well.
Yes, you can! As long as it’s not overdue, you’ll have the freedom to make certain changes when renewing your policy online.
For Comprehensive Car Insurance customers, you can adjust payment frequency, the amount you’re covered for, your excess, and which optional covers you want to add/remove.
For Third Party Car Insurance customers, you can change your payment frequency from annual to monthly (or vice versa).
You can make a claim any time online through your AAMI My Account.
Simply sign in, select the policy you'd like to make a claim for, then select 'make a claim' in the pop-up tile that appears. Just follow the prompts and you'll be guided through each step.
Once you've completed the form an insurance agent will assess it and AAMI will contact you and process your claim with haste.
This is a simpler, faster and more streamlined way to make a claim. Alternatively, you can call the claims line 24/7 on 13 22 44 - just keep in mind that due to call volumes there may be a wait.