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Introducing the new AAMI Comprehensive Car Insurance Product Disclosure Statement (PDS) for policies renewing on or after 15 December 2020. The PDS is an important legal document that contains details of the product you purchase so you need to read it carefully.

Here at AAMI, we want to provide clarity and certainty in your time of need. We’ve changed the layout of the PDS to help make it easier to understand. And we have also made other changes to the policy – we have added and changed cover and we have added and changed exclusions and conditions.

Below are some examples of things we have changed:

  • Your responsibilities
  • Excess (when and how to pay)
  • Excess (when an excess will be waived)
  • How your claims will be settled
  • Unavailable parts
  • Joint policyholders
  • Conduct of others (new section in your PDS)

For full details, please refer to your PDS.

The purpose of this page is to advise you of the various changes that we have made to our AAMI Comprehensive Car Insurance Product Disclosure Statement (PDS).

THINGS WE DON'T COVER

General Exclusions are now called ‘Things we don’t cover’

Things we don’t cover includes some new exclusions such as:

  • Extra costs or other losses following an incident covered by your policy
  • Intentional or deliberate acts
  • Alcohol, drugs, medication
  • Reckless acts
  • Unlawful purposes

CHANGES TO CLAIMS SECTION

Changes have been made to the Claims section including, introducing or changing:

  • How we settle your claim
  • Contribution to repairs
  • We own the car salvage
  • If your car is a total loss

The information above is not a complete list of the changes to your Comprehensive Car Insurance. For full details of what is and isn’t covered, please read the AAMI Comprehensive Car Insurance Product Disclosure Statement (PDS). Consider the Product Disclosure Statement before making a decision about this insurance.

THINGS WE DON'T COVER

General Exclusions are now called ‘Things we don’t cover’

Things we don’t cover includes some new exclusions such as:

  • Extra costs or other losses following an incident covered by your policy
  • Intentional or deliberate acts
  • Alcohol, drugs, medication
  • Reckless acts
  • Unlawful purposes

CHANGES TO CLAIMS SECTION

Changes have been made to the Claims section including, introducing or changing:

  • How we settle your claim
  • Contribution to repairs
  • We own the car salvage
  • If your car is a total loss

SUMMARY OF COVER TABLE

New ‘Summary of cover’ table including covers, additional covers and optional covers to assist you with navigating the new format.

NEW CAR REPLACEMENT

New Car Replacement is now called 'New car after a total loss for car less than 2 years old'. This has been updated to provide that we will pay the amount covered shown on your certificate of insurance (less applicable deductions) if you choose not to accept the replacement car offered, or we cannot supply a similar car.

TRAILER COVER

Damage to a trailer is now covered when it becomes detached from a moving car.

CHANGE WHEN THERE ARE JOINT POLICYHOLDERS

During the period of insurance, we might ask all joint policyholders first before we action a request or direction in relation to your policy (e.g. before we cancel your policy, reduce your cover or remove another policyholder). This way we can help protect the interests of all policyholders.

NEW SECTION - CONDUCT OF OTHERS

When we consider a claim, we will have regard to prejudice you have suffered due to conduct of others and may meet the claim when we are not legally required to do so.

CANCELLATION FEE - REMOVED

If you decide to cancel your insurance cover with AAMI, you will no longer be charged a cancellation fee.

CONTRIBUTION TO REPAIRS

You might have to contribute to the cost of repairing tyres, engines, accessories, modifications, paintwork, bodywork, radiators, batteries or interior trims affected by neglect, wear and tear, weathering, rust, mould, mildew or corrosion. We will determine how much you pay depending on how worn these items were when the damage happened. If you do not agree to pay these amounts, we will pay you the amount determined to be the cost of repairs less any contribution charges.

OUR RIGHT TO RECOVER FROM THOSE WHO ARE RESPONSIBLE

To promote transparency, we have added examples of the assistance that may be required from you if we take action against a party for the recovery of your loss.

This includes specifying types of assistance we will pay for and covering costs for Insured’s out of pocket expenses for attending court up to $250 per claim.

IF WE DON'T AUTHORISE REPAIRS

When AAMI’s preferred repairer is able to complete the repair or replace the damaged parts of your car but you request a cash settlement, we will pay you the amount of the assessed quote from our preferred repairer. You will not be entitled to the lifetime guarantee on repairs that we do not authorise.

DEDUCTIONS FROM YOUR TOTAL LOSS CLAIM

AAMI has removed the requirement for you to pay the deductions upfront before we will provide a new car.

DRIVING A DAMAGED CAR

We have updated the wording of ‘Driving a damaged car’ in ‘Things we don’t cover’. We now provide an example of when you might drive your car after it’s been damaged in an incident to prevent further loss or damage: driving your car from a busy motorway.

AFTER CLAIMS EXPENSES

If your caravan is stolen or damaged in an incident covered by your policy, we also cover additional expenses up to a total of $500 for any one incident, e.g.:

  • costs for meals if you were living in your caravan at the time of the incident and need to be moved to temporary accommodation;
  • food spoilage;
  • supplementary living expenses.