Cat Insurance

When you take out a policy, you’ll be able to register for the petinsurance.com.au secure pet portal. Claiming via the portal is easy - simply upload a copy of your vet's tax invoice and consultation notes. If it’s your first claim, you’ll need to attach a full veterinary history. If you don’t have access to the customer portal, you can call the friendly customer service team at petinsurance.com.au on 1300 855 633 for claim forms.

If you make a claim for a treatment that’s covered under your policy, you’ll receive up to 80% of the total cost reimbursed to you, up to the annual benefit limits.

Certain expenses are not covered; these are set out in the Product Disclosure Statement (PDS) for both dog cover and cat cover.

Yep! You can use any vet who is registered to practice in Australia.

Choosing the right policy for your cat is largely a matter of determining which conditions you’d like it to be covered for. Broader coverage can incur higher premium payments but will reduce the likelihood of you needing to make large out-of-pocket payments in future.

When selecting a Cat Insurance policy for your feline friend, it may be worth identifying whether they’re mostly an indoor cat or whether they spend a lot of time outdoors. If you choose Indoor Cat Cover, you’ll be covered for illness only. If your cat will likely be spending some time outdoors, or if you have an indoor cat but still want the broadest coverage available, you can select Accidental Injury & Illness.

You can also choose Accidental Injury cover, which doesn’t include cover for illnesses. This is the only option available to cats over 9 years old.

Once you’ve chosen a policy type, you can consider adding optional routine care. This will also affect your premium, but it will greatly broaden the range of treatments for which you’ll be covered. It may be worth taking the time to consider your needs and budget before you lock in your policy.

No. You’ll need to pay your vet up front and, providing you’ve met the policy terms and conditions, petinsurance.com.au will reimburse you by depositing the relevant amount into your nominated bank account.

If you haven’t made a claim under the policy and you’ve paid the annual premium in full, the portion of the premium that reflects the remainder of the policy period will be refunded to you. No refund is available where you have chosen the monthly or fortnightly payment options.

If you have made a claim under the policy, and you’ve chosen to pay premiums annually, no refund is provided if you cancel your policy. Where you have chosen to pay monthly or fortnightly, any remaining premium still has to be paid for the remainder of the policy period.

A $50 benefit for vaccinations (as well as flea/tick/ blood screen) is available if you select Routine Care, which is an option available with any of our pet insurance policies.

Routine Care also offers a $100 benefit for the following treatments and processes:

• Desexing
• Microchipping
• Heartworm control
• Teeth cleaning
• Prescription diets
• Cremation or burial
• Dental illness treatment
• Council registration fees
• Obedience training
• Behavioural therapy
• Alternative therapies

If your cat is primarily an indoor cat, it may be less susceptible to accidental injuries, meaning that cover for those injuries may be unnecessary. However, some form of insurance – for example, a policy that will cover illnesses – may still be worth considering.

As with other types of insurance, choosing the right policy for you may involve assessing your needs, including lifestyle and budget. In the case of Cat Insurance, you can get Accidental Injury or Accidental Injury & Illness cover. If your cat spends a lot of time outside, and as such is more likely to be injured by things like car accidents or attacks from other animals, you could consider one of these policy types.

For an indoor car, insurance for accidental injuries may be lower down your list of priorities, especially if you’re on a strict budget. In this scenario, you could consider Indoor Cat Cover, which offers illness-only coverage.

Yes. If your pet requires treatment and you wish to seek pre-approval of those costs, you can provide petinsurance.com.au with the itemised estimate of costs from your vet, along with the treatment required and relevant clinical records and/or veterinary history, and they will respond to you in writing with the outcome.

As with most insurance products, there are certain situations where you will not be covered. There are some general exclusions such as Pre-existing Conditions, dental procedures, fractured teeth, routine or preventative Treatments (unless Routine Care cover is purchased, which provides a contribution up to the Routine Care limits), some Elective Treatments and procedures and breeding or obstetrics. There may also be specific exclusions which may apply to specific levels of Cover.

For a more detailed list of general exclusions, refer to the applicable Combined Product Disclosure Statement, Policy Terms and Conditions and Financial Services Guide.

A Pre-existing Condition is:

• A Condition that existed or occurred prior to the Commencement Date of the first policy period or within any applicable Waiting Period.
• A Condition that you or your vet were aware of, or a reasonable person in your circumstances would have been aware of.

This is irrespective of whether the underlying or causative condition was diagnosed at the time.

Whether it is a Pre-existing Condition will depend on its nature and experience. If your pet has a temporary condition that has not existed, occurred or shown noticeable signs, symptoms or an abnormality in the 18-month period immediately prior to your claim treatment date, it will no longer be excluded from cover as a Pre-existing Condition. Chronic conditions and several other specified conditions cannot fall within this category. See the PDS for more information.

If your pet has had a temporary condition that was subject to the Pre-existing Condition exclusion, you can apply to have it reviewed.

Your vet will need to certify and provide veterinary records verifying that the condition remains a temporary condition and has not existed, occurred or shown noticeable signs, symptoms or an abnormality for a period of 18 months. The Pre-existing Condition exclusion(s) will not be deemed to have been lifted unless agreed to by petinsurance.com.au in writing.

Download a copy of the Pre-existing Condition Review form.

If your pet has a chronic condition that existed or occurred before the commencement date of your first policy period or during any applicable waiting period, that condition will always be excluded from your policy.

See Pre-Existing Conditions page for more information.