What is the repair process like with AAMI?
When you make a claim, we like to keep things as simple as possible. That’s why, where possible, we use our network of preferred repairers to take care of the quote and repair process. So you can sit back, relax and let us help get you back on the road sooner.
Motor repairs
When you lodge a motor claim with AAMI and we accept your claim, we’ll connect you with an AAMI Approved Repair Partner. We’ll let you know where to drop your vehicle off, and you’ll get a notification when it’s ready to pick up.
We also offer a lifetime guarantee on the quality of workmanship and materials authorised by AAMI in the repair of your car, for the life of your car. For more information on the AAMI Lifetime Repair Guarantee, read the Product Disclosure Statement (PDS).
How to track your motor repairs
With AAMI Online, you can view:
- your vehicle assessment booking time
- details of your AAMI Approved Repair Partner, and
We’ll let you know the outcome of your claim.
Will AAMI cover my transport costs after an incident?
When your car is damaged in an incident covered by your policy, we will cover your transport costs:
- from the scene of the incident to your destination if your car is not driveable;
- to and from the repairer of your car, and
- to and from a hire car provider.
Limits, conditions and exclusions apply. Read the PDS for details.
What about towing costs?
When your car is damaged in an incident covered by your policy , we cover the reasonable cost of one tow to get your car from the scene of the incident to our nearest repairer or another nominated location agreed to by us. This applies if:
- the car is not roadworthy
- it isn’t safe to drive, or
- it needs to be held in storage.
Limits, conditions and exclusions apply. For more info on what we do and don’t cover for motor claims, read the PDS.
The benefits of having AAMI Roadside Assist*
With an AAMI Comprehensive Car Insurance policy, you can add optional AAMI Roadside Assist for an additional premium. AAMI Roadside Assist cover includes:
- 24hr roadside assistance
- help with flat batteries and tyres
- help with lost or locked-in keys, and
- towing.
AAMI Roadside Assist is available 24 hours after purchase only. Limits, conditions and exclusions apply, for more information regarding Roadside Assist cover, please review the terms and conditions. They're located in the 'Other Important Documents' section.
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*AAMI Roadside assist is an optional extra only available in conjunction with AAMI comprehensive car insurance. Available 24hours after purchase. Terms and conditions for coverage apply.
Insurance issued by AAI Limited ABN 48 005 297 807 trading as AAMI. Read the relevant Product Disclosure Statement before buying this insurance. The Target Market Determination is also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.
The information is intended to be of general nature only. Subject to any rights you may have under any law, we do not accept any legal responsibility for any loss or damage, including loss of business or profits or any other indirect loss, incurred as a result of reliance upon the information. Please make your own enquiries.