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Make a claim for Car Insurance

How to make a Car Insurance Policy claim for

Comprehensive Car Insurance

Third Party Car Insurance 

Third Party Fire & Theft Car Insurance


  • Gather details at the scene
  • Upload photos and documents
  • Receive an instant claim number
  • Track your claim from start to finish

Get the app on

24 hours / 7 days a week


  • Simple six step process
  • Takes only 10 mins (approx)
  • Once lodged, we'll give you a call within 48hours* (mostly 24 hours)

Glass or windscreen claim?

For eligible policy holders, lodge online now and receive a call-back directly from the glass repairer within 2 hours.

Claim online now

24 hours / 7 days a week


To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

You can still call us anytime, even if you lodge your claim online.

What happens after you make your claim


We take care of it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim



We'll check out your car to assess the damage.


Repair, replace or payout

All sorted, you're back on track.