Make a claim

We know how stressful it can be when the unexpected happens. That’s why we’re here for you, in the moments that matter and when you need us most.

Lucky you're with AAMI

Whether you prefer to claim online1 or talk to one of our friendly consultants over the phone, AAMI will be here to help you every step of the way.

Make a claim


Why claim online?

  • Claim 24/7, at your own time and pace
  • Access via My Account or AAMI App
  • Simple guided claims process
  • Book directly into a repairer (for eligible claims/ policies)
  • Manage photos or documents easily
  • Track or update your claim at any time

Claim online for

  • Home & Contents
  • Comprehensive Car
  • Landlord
  • Comprehensive Motorcycle
  • Caravan
  • Motorhome

Real customers

Girl wearing green shirt and brown hair

With AAMI, you’re in safe hands

1 Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 13 22 44. Claim online is only for holders of eligible AAMI insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect, Compulsory Third Party (CTP) or Motor Accident Injuries (MAI) Insurance policy types.

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*Claims reviews submitted by Car Insurance customers.