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Check your cover and excess
About making a claim
Stay up to date
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Making a home insurance claim with AAMI
Making a home insurance claim has never been easier. Make a claim online, and our dedicated Claims Specialists will organise the rest, keeping you updated along the way.
one
Safety first
Making sure everyone is safe, and call 000 if your situation is life-threatening.
two
Make a claim 24/7
Make your claim online, or through the AAMI App - anywhere, anytime. Don't know your policy number? Find your policy number.
three
AAMI will assess the damage
We'll contact you to arrange a time to assess the damage and let you know what you're covered for, including any excesses that apply.
four
Manage your claim with the AAMI App
Stay up to date with your claim, message your claim manager, upload documents and more in the AAMI App.
five
Finalise your claim
We'll let you know once your claim is complete and arrange any repairs, replacements or payments to you.
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Looking for something else?
Why track your claim online More info on why track your claim
Make a Strata Insurance claim
Track your claim
Frequently asked questions
AAMI Home Insurance Claims
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suncorp:AAMI/products/general/claims/home-landlord