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How to make a Home Insurance Policy claim for

Home Insurance

Contents Insurance

Home & Contents Insurance

Landlord Building Insurance

Landlord Contents Insurance

Landlord Building & Contents Insurance


  • Gather details at the scene
  • Upload photos and documents
  • Receive an instant claim number
  • Track your claim from start to finish

Get the app on

24 hours / 7 days a week


  • Simple six step process
  • Takes only 10 mins (approx)
  • Once lodged, we'll give you a call within 48hours* (mostly 24 hours)
Claim online now

24 hours / 7 days a week


  • GPO BOX 2988
    Brisbane, QLD 4001

What happens after you make your claim


We take care of it from here

You can track the progress of your claim online or you can speak to someone in our claim centre anytime. If we need to confirm anything, we'll call you.

Track your claim



If we need to, we'll check out your home or contents to assess the damage.


Repair, replace or payout

All sorted, you're back on track.


Follow up

We'll check in with you to make sure you're happy with the outcome of your claim.