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Track Your Claim

Track your Car & Home insurance claims in your own time with AAMI’s easy to use online tools.

Tracking your claim online

  • Track the status of your Car & Home Insurance claims*
  • Pay your excess online by card
  • View and change your vehicle assessment booking time
  • View details of authorised repairer
  • Upload and download documents related to your claim
  • View live motor repair progress tracking
  • Get updates directly from AAMI claim consultants
* The following personal insurance policy types cannot be tracked online: Motorcycle, Contents Fire & Theft (renter's), Strata, International Travel or Compulsory Third Party (CTP).

Track your Car & Home Claims*
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If you have any other questions about tracking your policies please call us on 13 22 44 (7 days a week, 24 hours a day)

Track your claim on the go

three mobiles display aami acess app
With the AAMI Access™ App you can...
  • Make changes to your Car, Home & Contents policies
  • Receive severe weather alerts
  • Manage a collection of your contents
  • Lodge your Car, Home & Contents claims
  • Sign in with a PIN
  • Track the progress of your Car, Home & Contents claims

Available now for FREE from your app store: