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Track Your Claim

Track your Car & Home insurance claims in your own time with AAMI’s easy to use online tools.

Your Insurance Type:

Personal
Business
Life & Income

Tracking your claim online

  • Track the status of your Car & Home Insurance claims*
  • Pay your excess online by card
  • View and change your vehicle assessment booking time
  • View details of authorised repairer
  • Upload and download documents related to your claim
  • View live motor repair progress tracking
  • Get updates directly from AAMI claim consultants
* The following personal insurance policy types cannot be tracked online: Motorcycle, Contents Fire & Theft (renter's), Strata, International Travel or Compulsory Third Party (CTP).

Track your Car & Home Claims*
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If you have any other questions about tracking your policies please call us on 13 22 44 (7 days a week, 24 hours a day)

See how easy it is to track your claim online

Track your claim on the go

With the AAMI Access™ App you can...
  • Make changes to your Car, Home & Contents policies
  • Receive severe weather alerts
  • Manage a collection of your contents
  • Lodge your Car, Home & Contents claims
  • Sign in with a PIN
  • Track the progress of your Car, Home & Contents claims

Available now for FREE from your app store:

AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and ACT CTP Insurance, Caravan Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI. Registered Office, Level 28, 266 George St, Brisbane QLD 4000.

Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it’s appropriate for you before making any decisions about whether to buy or continue to hold a product. Information current as of 9 July 2015.