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Track Your Claim

Track your Car & Home insurance claims in your own time with AAMI’s easy to use online tools.

Your Insurance Type:

Tracking your claim online

Track the status of your Car & Home Insurance claims*
Pay your excess online by card
View and change your vehicle assessment booking time
View details of authorised repairer
Upload and download documents related to your claim
View live motor repair progress tracking
Get updates directly from AAMI claim consultants

* The following personal insurance policy types cannot be tracked online: Motorcycle, Contents Fire & Theft (renter's), Strata, International Travel or Compulsory Third Party (CTP).

Track your Car & Home Claims*

If you have any other questions about tracking your policies please call us on 13 22 44 (7 days a week, 24 hours a day)

See how easy it is to track your claim online

Track your claim on the go

three mobiles display aami acess app

With the AAMI Access™ App you can...

Make changes to your Car, Home & Contents policies
Receive severe weather alerts
Manage a collection of your contents

Lodge your Car, Home & Contents claims
Sign in with a PIN
Track the progress of your Car, Home & Contents claims

Available now for FREE from your app store:

Available on the App Store button

Get in on Google play button

AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and ACT CTP Insurance, Caravan Insurance, Business Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. AAMI Life Insurance and Accidental Injury Insurance are issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (SLSL) and are distributed by Suncorp Financial Services Pty Ltd ABN 50 010 844 621, AFSL 229885 (SFS) under the AAMI brand. AAMI Income Protection is issued by SLSL and distributed by SFS, under the brand AAMI, and AAI, who only issues the redundancy benefit. AAI trading as AAMI does not provide any financial product advice in relation to AAMI Life Insurance, Accidental Injury and Income Protection (except in relation to the redundancy benefit).

AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib) a registered private health insurer, and is arranged by Suncorp Insurance Ventures Pty Ltd ABN 53 158 182 042 (SIV), for which SIV receives commission.

Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard); distributed by Pet Insurance Pty Ltd (ACN 607 160 930; AR 1234944) (PIPL) and PIPL’s authorised distribution partners (including Platform Ventures Pty Ltd (ABN 626 745 177; AR 001266101) (Ventures) under the AAMI brand); and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). PIPL and Ventures are authorised representatives of PetSure. PIPL and PIPL’s authorised distribution partners (including Ventures) will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any – ask PetSure for more details.

Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it’s appropriate for you before making any decisions about whether to buy or continue to hold a product. Information current as of 9 July 2015.