If you’ve been impacted by severe weather and need to lodge a claim, the easiest way to do it is online or via the AAMI App.
You can still lodge a claim over the phone, but keep in mind that longer waiting times are common during periods following extreme weather.
Lodge your claim online. Log in to your AAMI account, select your policy and follow the prompts.
After you lodge your claim, you can use the AAMI Online Services to manage and track your claim and message your Claims Manager.
Lodge your claim through the AAMI App. Log in to select your policy and follow the prompts.
Track and manage your claim from your phone and use AAMI Messaging to answer any questions before and after lodging a claim.
If you haven’t used the app before, learn more about how to use the AAMI App to manage your insurance.
You can contact our dedicated Claims Team via live chat.
8am – 9pm Monday – Friday AEDT
9am – 5pm Saturday – Sunday AEDT
Check your policy
Knowing what your policy covers can help you better understand what you can claim for.
Take photos
Photos of your damaged property and belongings can help us assess your claim. But you can still lodge a claim without them.
Gather supporting documents
If you can safely access them, things such as receipts and valuation reports can also help.
When you’re ready to start a claim, it’s helpful to have your policy number on hand. Unsure where to find it? Let us help.
When should I call SES?
Get support from anywhere for non-life-threatening storm and flood emergencies.
Other support services
Community support services
- Queensland Government disaster support services
- Service NSW Emergencies & natural disasters support
- NSW Government storm and flood customer care service
- VIC Emergency Relief and Recovery Assistance
- Lifeline
- Australian Red Cross
- Salvation Army
- St. Vincent de Paul
- RSPCA
- St John Ambulance
- Beyond Blue
- Black Dog Institute
- Mensline Australia