You can help speed up your claim by having a few things ready.

You’ll need:

• your policy number
• a description of what happened
• photos of the damaged area, and
• receipts or proof of value for contents items if you have contents cover.

If you don’t have everything on hand right now, don’t worry. You can add things like receipts and photos later.

You may use the AAMI App to lodge and manage your claims with ease.

1. Lodge your claim

   • Log in to your AAMI account or the AAMI App and select your policy.
   • Follow the guided prompts. Add photos, documents and other details.
   • You can still make a claim over the phone, but please keep in mind there may be a long wait time after cyclones.

2. Assessment

   • Generally, if your home has been damaged, we’ll organise an assessment once you’ve lodged your claim.
   • The assessment can be done on-site or virtually, depending on the extent of the damage.
   • It will be completed by either an assessor or authorised panel builder. If the damage requires, we may also engage specialists such as an engineer.
   • If the damage to your home is minor, we may not need to do an on-site assessment and will use the photos and descriptions you provided.
   • During the assessment process, we use photos, descriptions and the cost to replace, repair or clean any damaged contents items.

3. Track your claim

   • Once we have agreed to accept your claim, we will keep you updated on its progress whether we are repairing or rebuilding your home, repairing or replacing your contents or providing you with a cash settlement.
   • You can use the AAMI App to track your claim as it progresses.
   • The AAMI App is also a convenient way to upload photos, receipts and other supporting documents after you lodged your claim.

4. Finalise your claim

   • If we have accepted your claim, it will be considered finalised after we have completed any repairs, replacements or made a cash settlement payment to you.

Update your claims via:

• the AAMI App, or
• online.