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We’re here to help

Whether you need to make a claim or ask a question, we’re only a quick message or phone call away. Manage your Home & Property, Car & Vehicle, and Business Insurance plus loads more online, anytime. Need help with your insurance nitty gritty? We can help you find your policy number and check what you’re covered for, or we can put you in touch with a specialist AAMI insurance consultant today.

Got further questions? The AAMI Help Centre has you covered. Just enter your query and away you go! Quickly pay your excess, renew your policy, and make or track your claim online. It’s that easy.

Extra help and support

We know that everyone's situation and needs will be different. We are committed to looking after your needs with sensitivity, dignity, respect and compassion. Learn more about our extra help and support, including our domestic & family violence policy and financial hardship policy.

SEND US A MESSAGE

Send us a brief message using the form below. You may experience longer than usual wait times.

But you may not need to wait! If you have an eligible policy, you can log in to our online services 24/7 to update your address, change your policy details, update your direct debit/card details, change your contact details and more.

You may not need to wait! Eligible policies can log in to our online services 24/7 to update your address, change your policy details, update your direct debit/card details, change your contact details and more.

You may not need to wait! You can renew eligible policies online 24/7. Find out more

You may not need to wait! You can claim for eligible policies online 24/7. Find out more

You may not need to wait! You can track claims for eligible policies online 24/7. Find out more

Find out how to report insurance fraud

Find out about Dispute Resolution

To have your information reviewed by a consultant, please fill out the following questions to the best of your ability. Providing more information will help us to assist with your enquiry as quickly as possible.

Please note: Keeping your financial details secure is important to us. Please do not provide your bank account or payment card details in your message.

If you have an AAMI Business Insurance or Market Stall policy, please request your Certificate of Currency here

To cancel your policy, please call us on 13 22 44Mon - Fri 8am - 10pm AEDT / Sat & Sun 8am - 10pm AEDT

 
 

General enquiries

General Enquiries - Overseas

Travel Insurance - From Overseas

Report Insurance Fraud

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