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Contact Us

Have a tricky question and need to get in contact? We’re just a call or message away.

Get help with in-app AAMI Messaging - start, pause and resume chats at your convenience. If notifications are on, we'll notify you when we reply.

Ask a question
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View FAQs
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Have a question that can’t be resolved online?
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Car & Vehicle
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Home & Property
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CTP, Green Slip or MAI
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Business
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Life & Income Protection
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Health
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Pet
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Claim online
Our claims team is available 24/7 except on some national public holidays.
Make a claim
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Help for customers experiencing vulnerability
We’re committed to looking after your needs with sensitivity, dignity, respect and compassion.
Extra Help and Support
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Domestic & Family Violence Policy
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Financial Hardship Policy
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Other support actions
Report Insurance Fraud
https://www.aami.com.au/web/contact/report-insurance-fraud
Customer Relations & Complaints
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Code of Practice
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Media Enquiry
https://www.suncorpgroup.com.au/contact/media
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The feature-packed AAMI App
An easy way to keep the important info of your eligible policy in one place.
Scan to download the AAMI App
Download on the App Store
https://apps.apple.com/us/app/aami-app/id1510690149?mt=8
Get it on Google Play
https://play.google.com/store/apps/details?id=au.com.aami.marketplace
Make and track eligible claims - anywhere, anytime.
Receive opt-in weather alerts for your insured address.
Easy messaging - no need to wait in a phone queue.
Manage or update eligible policies at the touch of a finger.
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Apple, the Apple logo and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC.
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