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Track my claim

Many of your general questions can be answered here.
If you have a specific question regarding your own policy, please contact us.


Can I track the progress of my claim online?

Maybe! It depends on what type of policy you have. 

Claims for the following policy types can be tracked online: 

  • Home and Contents Insurance
  • Landlord Insurance
  • Comprehensive Car Insurance
  • Motorcycle Insurance
  • Caravan Insurance
  • Health Insurance

If you need to lodge or track a claim for one of these policies, please visit AAMI Online Services.

The following policy types can’t be tracked online:

  • Third Party Property Damage or Third Party Fire and Theft Car Insurance
  • Home Strata Insurance
  • Renters Fire & Theft Insurance
  • CTP Insurance
  • Travel Insurance
  • Life Insurance
  • Income Protection
  • Accidental Injury Insurance

Watch this space! We’re working to make online claims available for these products ASAP. 

If you have any questions about claims that can’t be tracked online, feel free to call us on 13 22 44, or visit the claims page for more info.  

Got a question?

Ask the AAMI Virtual Assistant