Claims
Many of your general questions can be answered here.
If you have a specific question regarding your own policy, please contact us.
You can make a claim any time online through your AAMI My Account.
Simply sign in, select the policy you'd like to make a claim for, then select 'make a claim' in the pop-up tile that appears. Just follow the prompts and you'll be guided through each step.
Once you've completed the form an insurance agent will assess it and AAMI will contact you and process your claim with haste.
This is a simpler, faster and more streamlined way to make a claim. Alternatively, you can call the claims line 24/7 on 13 22 44 - just keep in mind that due to call volumes there may be a wait.
Once you’ve lodged a claim, we make it easy to view its status. Simply login to your AAMI My Account or the AAMI App and you can:
- View and manage your claim
- Book, view, and manage your vehicle assessment
- View details of your authorised repairer
- View and manage a hire car booking (if eligible)
- Pay your excess online