2022 ISEA and CSIA customer service team of the year for CTP Claims.
HOW TO SWITCH TO AAMI
Step 2
Have your payment or registration number ready and tick AAMI when you purchase CTP with your rego.
Support when you may need it most.
We’ve been helping Aussies for
over 50 years.
We're proud partners of the Australian Road Safety Foundation, SANFL and P.A.R.T.Y SA Program. Learn more about our partners.
For further information about CTP Insurance visit the South Australian CTP Insurance Regulator.
Please visit
Or download
To learn more about the recent changes to CTP in South Australia, visit The Government of South Australia website.
CTP insurance is included with your vehicle registration in South Australia. You have a few options to choose from when it comes to renewing your vehicle registration:
For more details about your vehicle registration in South Australia, visit ServiceSA.
CTP is included in your total vehicle registration fee paid to Service SA to register your vehicle. The length of your insurance will depend on the term selected when registering your vehicle. Currently there are three options available:
Refer to your registration renewal pack or contact Service SA for further details.
Simply select AAMI when paying for your registration renewal:
When moving interstate, the action you’ll need to take will vary depending on which state or territory you’re relocating to.
If you’re relocating to NSW and bringing your vehicle with you, you’ll need to visit your nearest Service NSW centre and register. Until you register your car in NSW, it will be considered unregistered, even if you still have registration left over from where you were previously living.
If you’re moving to the ACT, you have up to 3 months to transfer your registration through Access Canberra. When doing this, you’ll need to select a new ACT MAI Insurance provider.
If you’re relocating to SA, you have up to 90 days after relocating to transfer your vehicle registration. Contact Service SA for further details.
Your CTP insurance policy is connected to your vehicle registration. To update any of the details you will need to contact Service SA either in person at one of their offices, by telephone on 13 10 84 or via mySA GOV account.
CTP insurance covers:
CTP insurance does not cover:
Policy of Insurance can be found on the CTP SA Regulator website.
If you are injured in a motor vehicle accident in South Australia where another driver was at fault (wholly or partially) you may be entitled to make a claim for associated losses against the CTP insurance policy of that driver. Further information on who can claim can be found by visiting CTP SA Regulator website.
Claim forms and steps on how to submit your claim can also be found under our ‘Make a Claim’ section or give us a call on 1300 084 851.
The Lifetime Support Scheme (LSS) is a no fault scheme which provides necessary and reasonable treatment, care and support for people who sustain serious lifelong injuries in a crash. The Lifetime Support Authority (LSA) administers the LSS. For more information, visit the South Australia Lifetime Support Authority.
Service SA provides access to a range of government services and information online, over the phone and at various locations throughout South Australia. For more information about these services, visit ServiceSA.
At AAMI we take your feedback seriously. You can submit a complaint or feedback by visiting the Dispute Resolution page.
Things you should know
^Based on claimant surveys conducted by the SA CTP Regulator within the last 12 months up to 30 April 2025. Claimants are asked to rate their experience with the insurer managing their claim from 0 to 100 (0 being the worst, 100 being the best). The survey results are then used to calculate an overall claimant service rating for each insurer. More information can be found in the CTP Regulator’s website.
**International Service Excellence Awards (ISEA) 2022 Winner for Customer Service Team of the Year – Small. Customer Service Institute of Australia (CSIA) 2022 Australian Service Excellence Award Winner for Customer Service Team of the Year – Small.
Eligibility
Driver Protection Cover (DPC) is only available on a Passenger Vehicle (Vehicle Class 1 and 51) or Goods Carrying: Light Vehicle (Vehicle class 2 and 52). Drivers under the age of 25 years that do not have comprehensive insurance with AAMI or another brand within the Suncorp Group are not eligible for DPC.
To find out more about the terms and conditions that apply to DPC, read the AAMI SA CTP Driver Protection Cover Policy Document.
Visit us
Level 13, 1 King William Street, Adelaide
You can post the completed claim form to;
AAMIGPO Box 471,
ADELAIDE SA 5001
You can send the completed claim form to;
Fax
You can send the completed claim form to;
Phone numbers
Claims - 1300 084 851
Policy management - 13 22 44
Operating hours:
Mon–Fri: 8am–5:30pm
Sat & Sun: 8am–3:30pm
Claimant Service Rating
A phone-based survey of CTP claimants, conducted by the SA CTP Regulator established under the Compulsory Third Party Insurance Regulation Act 2016
Claimants are surveyed approximately 3 months after their claim has been lodged with the CTP insurer. This survey was conducted to understand claimant experience, and covers the following areas:
The responsiveness of CTP insurers to claimants
Whether the information provided to claimants is easy to understand
The professionalism of the CTP insurer’s staff
This information will result in an average Claimant Service Rating for each CTP insurer, calculated on a rolling six month basis. The ratings are published on the SA CTP Regulator website and can also be found on registration renewal notices.
AAMI updates the Claimant Service Rating information on its website as soon as possible following publication by the SA CTP Regulator. As there may be a small delay, please refer to the SA CTP Regulator website for the latest information.
