You can post the completed claim form to;
AAMIGPO Box 471,
ADELAIDE SA 5001
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SA CTP Insurance
MORE INFO
For further information about CTP Insurance visit the South Australian CTP Insurance Regulator.
RECENT CHANGES
To learn more about the recent changes to CTP in South Australia, visit The Government of South Australia website.
How to
Choose AAMI on your rego notice
Step 2
Choose AAMI CTP
Have your payment or registration number ready with you and follow the process to purchase AAMI CTP policy.
Step 3
Access Customer Rewards
Get access to AAMI Lucky Club offers and discounts when you register with us.
Make a claim
Frequently Asked Questions
Further information is available on the CTP Regulator's website.
CTP insurance is included with your vehicle registration in South Australia. You have a few options to choose from when it comes to renewing your vehicle registration:
- By selecting AAMI as your CTP insurer on your registration renewal certificate and paying at any of the ServiceSA or Australia Post locations
- Renewing online through ServiceSA or
- Through mySAGOV app
For more details about your vehicle registration in South Australia, visit ServiceSA.
CTP is included in your total vehicle registration fee paid to Service SA to register your vehicle. The length of your insurance will depend on the term selected when registering your vehicle. Currently there are three options available:
- Monthly (direct debit only)
- Quarterly and
- Annually
Refer to your registration renewal pack or contact Service SA for further details.
Simply select AAMI when paying for your registration renewal:
- In person at any of the ServiceSA or Australia Post locations,
- By contacting ServiceSA by telephone on 13 10 84,
- By renewing online through ServiceSA or
- Through mySAGOV app
When moving interstate, the action you’ll need to take will vary depending on which state or territory you’re relocating to.
If you’re relocating to NSW and bringing your vehicle with you, you’ll need to visit your nearest Service NSW centre and register. Until you register your car in NSW, it will be considered unregistered, even if you still have registration left over from where you were previously living.
If you’re moving to the ACT, you have up to 3 months to transfer your registration through Access Canberra. When doing this, you’ll need to select a new ACT MAI Insurance provider.
If you’re relocating to SA, you have up to 90 days after relocating to transfer your vehicle registration. Contact Service SA for further details.
Your CTP insurance policy is connected to your vehicle registration. To update any of the details you will need to contact Service SA either in person at one of their offices, by telephone on 13 10 84 or via mySA GOV account.
CTP insurance covers:
- Passengers, pedestrians, cyclist and other road users
- Provides coverage 24 hours a day, Australia-wide
- Provides compensation for reasonable treatment and other expenses
CTP insurance does not cover:
- Drivers who are entirely at fault for the collision
- Damage to vehicles or property (including theft)
Policy of Insurance can be found on the CTP SA Regulator website.
If you are injured in a motor vehicle accident in South Australia where another driver was at fault (wholly or partially) you may be entitled to make a claim for associated losses against the CTP insurance policy of that driver. Further information on who can claim can be found by visiting CTP SA Regulator website.
Claim forms and steps on how to submit your claim can also be found under our ‘Make a Claim’ section or give us a call on 1300 084 851.
The Lifetime Support Scheme (LSS) is a no fault scheme which provides necessary and reasonable treatment, care and support for people who sustain serious lifelong injuries in a crash. The Lifetime Support Authority (LSA) administers the LSS. For more information, visit the South Australia Lifetime Support Authority.
Service SA provides access to a range of government services and information online, over the phone and at various locations throughout South Australia. For more information about these services, visit ServiceSA.
At AAMI we take your feedback seriously. You can submit a complaint or feedback by visiting the Dispute Resolution page.
Visit us
Level 13, 1 King William Street, Adelaide
You can post the completed claim form to;
AAMIGPO Box 471,
ADELAIDE SA 5001
You can send the completed claim form to;
Fax
You can send the completed claim form to;
Phone numbers
Claims - 1300 084 851
Policy management - 13 22 44
Operating hours:
Mon–Fri: 8am–5:30pm
Sat & Sun: 8am–3:30pm
Claimant Service Rating
A phone-based survey of CTP claimants, conducted by the SA CTP Regulator established under the Compulsory Third Party Insurance Regulation Act 2016
Claimants are surveyed approximately 3 months after their claim has been lodged with the CTP insurer. This survey was conducted to understand claimant experience, and covers the following areas:
The responsiveness of CTP insurers to claimants
Whether the information provided to claimants is easy to understand
The professionalism of the CTP insurer’s staff
This information will result in an average Claimant Service Rating for each CTP insurer, calculated on a rolling six month basis. The ratings are published on the SA CTP Regulator website and can also be found on registration renewal notices.
AAMI updates the Claimant Service Rating information on its website as soon as possible following publication by the SA CTP Regulator. As there may be a small delay, please refer to the SA CTP Regulator website for the latest information.
