See what you can do online with AAMI

Once you’ve lodged a claim, we make it easy to view its status. Simply login to your AAMI My Account or the AAMI App and you can:

• View and manage your claim
• Book, view, and manage your vehicle assessment
• View details of your authorised repairer
• View and manage a hire car booking (if eligible)
• Pay your excess online

Track your claim

Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account. These are:

• Comprehensive Car Insurance
• Third Party Insurance
• Home Building & Contents Insurance
• Home Building Insurance
• Home Contents Insurance
• Contents (Fire & Theft) Insurance
• Building for Landlords Insurance
• Contents for Landlords Insurance

You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.

If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.

Here’s a summary of the insurance policies supported within the AAMI App:

• Comprehensive Car Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
• NSW CTP Insurance – Get a Quote, Find policy number, Make a Claim
• SA CTP Insurance – Find policy number, Get a Quote, Make a Claim
• ACT MAI Insurance – Find policy number, Get a Quote, Make a Claim
• Home Owner / Occupier Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
• Landlord Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
• Comprehensive Motorcycle Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
• Caravan Insurance – Get a Quote, Find policy number, Update my details
• Travel Insurance – Get a Quote, Renew, Retrieve a Quote Find policy number, Make a Claim
• Life Insurance & Income Protection – Get a Quote, Renew, Pay excess, Find policy number

Any refund you may be entitled to will be paid to the same debit card, credit card or bank account used to pay for your policy. If you’ve cancelled or replaced the card that was used to pay the policy, don’t worry. In most cases, the payment will usually be forwarded on to the bank account which the card was linked to. If the amount hasn’t appeared in your account within five business days, please contact your financial institution.

Premium refund documents​

You should receive an email containing your refund documents. If you have requested these documents by post or opted out of receiving them via email, you can expect to receive them within 5-10 business days.​

How long does a premium refund take?​

Please note that refunds may take approximately up to 2-5 business days to appear in your bank account, possibly longer due to weekends or public holidays.​

More information​

You can check the relevant product disclosure statement for more information on refunds. Use Ctrl+F to search for "refunds" in the downloaded PDS.