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Business Insurance Claims

We promise

No claims forms
Support 24 hours a day, 7 days a week
Regular updates to keep you informed
Licenced and professional repairers
Lifetime repairs to vehicles while you remain the owner.

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How to claim

Call 13 22 44 anytime to speak to one of our dedicated claims staff.

It is best to call us as soon as you can. Please note that no quotes are required before you call us. We will advise you on what the next steps are when you call to lodge the claim.

Business claims explained in 57 seconds

To help the process

Please provide the following information when lodging your claim:

Your policy number
Your contact details
Type of claim - fire, theft etc
Date, address and details of loss/event
Personal details of any other parties involved (if applicable)
Photos of the damaged or items
List of damaged items

We may ask for further details depending on the circumstances of each claim.

Report to the police

Immediately advise the police of any malicious damage, theft, burglary, and give them a list of items damaged, stolen or lost. We will need the police officer’s name and the report number.

Take reasonable steps to prevent further loss or damage from occurring.

What you must NOT do when you make a claim

Admit liability - you must not admit guilt or liability to anyone, offer, agree or promise to settle any claim without our prior consent.
Authorise repairs - Following a loss, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent (apart from emergency repairs necessary to prevent or minimise further damage).
Dispose of damaged goods - please keep any damaged property for inspection and assessment of repair costs by our representative or us. Do not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so.

AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and ACT CTP Insurance, Caravan Insurance, Business Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI.

AAMI Life Insurance, AAMI Income Protection and Accidental Injury Insurance are issued by Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) other than the Redundancy Benefit which is issued by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. Asteron is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Asteron is authorised to use the AAMI brand. The different entities of TAL and Suncorp are not responsible for, or liable in respect of, products and services provided by the other. AAI trading as AAMI does not provide any financial product advice in relation to AAMI Life Insurance, Accidental Injury and Income Protection (except in relation to the Redundancy Benefit) (Life Products). Any advice on this page in connection with the Life Products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard); distributed by Pet Insurance Pty Ltd (ACN 607 160 930; AR 1234944) (PIPL) and PIPL's authorised distribution partners (including Platform Ventures Pty Ltd (ABN 626 745 177; AR 001266101) (Ventures) under the AAMI brand); and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). PIPL and Ventures are authorised representatives of PetSure. PIPL and PIPL's authorised distribution partners (including Ventures) will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details.

Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it's appropriate for you before making any decisions about whether to buy or continue to hold a product. Information current as of 9 July 2015.