Business Insurance Claims

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How to claim

Call 13 22 44 anytime to speak to one of our dedicated claims staff.

It is best to call us as soon as you can. Please note that no quotes are required before you call us. We will advise you on what the next steps are when you call to lodge the claim.

Business claims explained in 57 seconds

To help the process

Please provide the following information when lodging your claim:

Your policy number
Your contact details
Type of claim - fire, theft etc
Date, address and details of loss/event
Personal details of any other parties involved (if applicable)
Photos of the damaged or items
List of damaged items

We may ask for further details depending on the circumstances of each claim.

Report to the police

Immediately advise the police of any malicious damage, theft, burglary, and give them a list of items damaged, stolen or lost. We will need the police officer’s name and the report number.

Take reasonable steps to prevent further loss or damage from occurring.

What you must NOT do when you make a claim

Admit liability - you must not admit guilt or liability to anyone, offer, agree or promise to settle any claim without our prior consent.
Authorise repairs - Following a loss, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent (apart from emergency repairs necessary to prevent or minimise further damage).
Dispose of damaged goods - please keep any damaged property for inspection and assessment of repair costs by our representative or us. Do not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so.

FAQs & Help

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