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MAKE A CLAIM FOR
ACT CTP or MAI Insurance
If you or anyone else has been injured in a motor vehicle accident, we’re here to help.

How to make a claim

Motor Accident Injuries (MAI) Insurance provides cover for people injured in a motor vehicle accident in the ACT. MAI Insurance covers costs related to treatment, care and lost income benefits for up to five years – regardless of who’s at fault.

There’s a few things you need to do before making a claim. Once those are done, you can proceed with your claim if:

  • the vehicle most at fault has their MAI Insurance with AAMI, and
  • the accident happened on or after 1 February 2020.

You can make a claim in any of the following ways.

Phone

13 22 44
Mon to Fri
9am - 5pm ACT time
 

One of our friendly claims advisors can help with things like:

  • Checking the insurer of the vehicle most at fault.
  • Sending you claims forms that you may need to complete.
  • Assisting with the claims process.

Email

Submit your completed claim form, or forms, as soon as possible, within 13 weeks of the date of the accident.

Email your completed forms to: actmaiclaims@aami.com.au

Your Claims Advisor will contact you within three working days to discuss your claim.

Claims process

Notify your GP

They’ll need to complete a Medical Report form for you. Your GP will play an important role in helping you recover.

Before making a claim:

Report the accident to ACT Policing.

Identify the MAI insurer of the vehicle most at fault for the accident.

Seek appropriate medical treatment.

Visit your doctor (GP) and let them know you were injured in a motor vehicle accident

Complete the forms relevant to your incident.

Notify your GP

They’ll need to complete a Medical Report form for you. Your GP will play an important role in helping you recover.

HELPFUL INFORMATION
Claims forms and documents

Some of the forms will need to be printed and signed. If you can’t print them, contact us on 13 22 44 and
we can send the forms to you.

This form provides us important information about you, your injuries and your employment.

Have your GP complete this form if you wish to claim for loss of income as a result of a motor accident.

You may be eligible to claim funeral expenses if someone passes away as a result of a motor accident. Complete this form to check eligibility.

You may be eligible to claim cover to support the surviving dependant of somebody who passes away as a result of a motor accident. Complete this form to check eligibility.

Information about how we can support you while you recover.

This statement explains how we collect, hold, use and disclose your personal information and who we share it with, and explains how we protect your personal information.

AAMI ACT CTP INSURANCE
Frequently asked questions