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13 22 44
Mon to Fri
9am - 5pm ACT time
One of our friendly claims advisors can help with things like:
Submit your completed claim form, or forms, as soon as possible, within 13 weeks of the date of the accident.
Email your completed forms to: actmaiclaims@aami.com.au
Your Claims Advisor will contact you within three working days to discuss your claim.
You will need to submit your completed claim form or forms as soon as possible, within 13 weeks of the date of the accident.
Send your completed claim forms to:
AAMI MAI Insurance Claims
GPO Box 706
Canberra ACT 2601
Once they’ve been received, your Claims Advisor will contact you within three working days to discuss your claim.
Notify your GP
They’ll need to complete a Medical Report form for you. Your GP will play an important role in helping you recover.
Notify your GP
They’ll need to complete a Medical Report form for you. Your GP will play an important role in helping you recover.
Some of the forms will need to be printed and signed. If you can’t print them, contact us on 13 22 44 and
we can send the forms to you.
This form provides us important information about you, your injuries and your employment.
Have your GP complete this form if you wish to claim for loss of income as a result of a motor accident.
You may be eligible to claim funeral expenses if someone passes away as a result of a motor accident. Complete this form to check eligibility.
You may be eligible to claim cover to support the surviving dependant of somebody who passes away as a result of a motor accident. Complete this form to check eligibility.
Information about how we can support you while you recover.
This statement explains how we collect, hold, use and disclose your personal information and who we share it with, and explains how we protect your personal information.
On 1 February 2020 the Motor Accident Injuries (MAI) Insurance scheme replaced the Compulsory Third Party (CTP) scheme.
If your accident happened before 1 February 2020, give us a call on 13 22 44 and we can help you lodge your claim.
For more information on MAI Insurance, visit the Motor Accident Injuries Commission website.
To make an application, you must report your motor vehicle accident to the police. If your accident has not been reported or the police did not attend the accident, please report the accident via the Police Assistance Line (13 14 44) within 28 days after the accident. If it has been longer than 28 days and you haven’t reported your accident, please contact us on 13 22 44.
Income replacement benefits provide fortnightly payments for injured people who have suffered a total or partial loss of earnings as a result of injuries suffered in a motor vehicle accident. When we receive your application we assess your eligibility for income replacement benefits in accordance with the Motor Accident Injuries Act 2019 (ACT), and the associated Regulations and Guidelines.
A key objective of the MAI Insurance scheme is to encourage early and appropriate treatment and care of people injured in motor accidents to achieve optimum recovery and return to pre-accident levels of activity and work.
Treatment and care as recommended by your treating health practitioner(s) will be supported on acceptance of your claim for defined benefits, provided that the recommended services, treatment and costs are reasonable and necessary and relate to injuries caused by the motor vehicle accident.
Your treating health practitioner(s) will be required to submit a request, referral or plan to outline your treatment needs. This process is called the pre-approval process.
We review all requests against set criteria to help support your recovery and assist you to return to your pre-accident activities.
Follow the steps above to lodge your application. You will need to submit the following documents in full:
The Medical Report and Certificate of Fitness for Work (if applicable) must be completed by your usual general practitioner. To avoid delays please make sure they are fully completed, dated and signed.
Please send these forms to us in writing no later than 13 weeks after the date of the motor vehicle accident if you intend to make a claim.
Your application should also include copies of any payments made for treatment expenses, as you may be entitled to claim reimbursement for these expenses.
After we receive your completed application form, we lodge the application and give it a claim number. Your claim number is a unique number to identify your claim. You can provide this claim number to your treating health practitioner(s) to use in their correspondence with us.
We reimburse any reasonable and necessary treatment, care or travel expenses incurred in relation to injuries caused by the motor vehicle accident – even if you have already paid these expenses. Contact your claims advisor to discuss the expenses that can be reimbursed.
You may be eligible to claim funeral expenses if you paid, or are liable to pay, these expenses for your family member.
If you need help understanding what you are entitled to claim, please contact us on 13 22 44.
