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MAKE A CLAIM FOR
Life Insurance

How to make a Life Insurance Policy claim

CONTACT US

To lodge your claim, one of our friendly staff will be there to take care of you. Please have the policy number on hand and other details including date of death and cause of death.

What happens after you make your claim

What you'll need

  • A certified copy of the deceased’s death certificate. 
  • A copy of a completed Medicare/Pharmaceutical Benefits Scheme form.
  • A certified copy of the deceased’s birth certificate and any change of name documents (e.g. marriage certificate). If you do not have the birth certificate please provide a certified copy of the deceased’s drivers license or passport.
  • A certified copy of the deceased’s will to confirm the executor of the estate. If you are a nominated beneficiary under this policy, these are not required.
  • A certified copy of probate or in the absence of a will, Letters of Administration if you are a nominated beneficiary under this policy, these are not required.
  • A certified copy of your proof of identification if you are the executor(birth certificate, drivers license or passport)

FIRST

Receive a claims pack

Within 24 hours of receiving the call, we will mail, email or fax out a claims pack detailing what information we will need. Send the completed form and required documents back to us in the prepaid envelope included.

What you'll need

SECOND

Assessment

The initial assessment begins as soon as we’ve received your form and documents. Generally it takes a few weeks for the clinical notes we request to be submitted. The length of time of the final assessment can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. Our claims team will keep you updated of the progress every time we assess incoming documents. Each piece will be assessed as quickly as possible.

THIRD

Payout

Once the claim has been accepted and processed, payment will usually be made within 2 business days, to the policy owner or nominated beneficiaries, or if no beneficiaries were nominated, the deceased’s estate.

What you'll need

  • A certified copy of the deceased’s death certificate. 
  • A copy of a completed Medicare/Pharmaceutical Benefits Scheme form.
  • A certified copy of the deceased’s birth certificate and any change of name documents (e.g. marriage certificate). If you do not have the birth certificate please provide a certified copy of the deceased’s drivers license or passport.
  • A certified copy of the deceased’s will to confirm the executor of the estate. If you are a nominated beneficiary under this policy, these are not required.
  • A certified copy of probate or in the absence of a will, Letters of Administration if you are a nominated beneficiary under this policy, these are not required.
  • A certified copy of your proof of identification if you are the executor(birth certificate, drivers license or passport)

AAMI Home Building and Home Contents Insurance, Landlord Insurance, Strata Insurance, Car Insurance, Motorcycle Insurance, NSW and SA CTP Insurance, ACT MAI Insurance, Caravan Insurance, Business Insurance and Travel Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI.

AAMI Life Insurance products, other than in some circumstances the Redundancy Benefit, are provided by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Both Asteron and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the AAMI brand under license.
Redundancy Benefit issued on or before 31st March 2020 was offered by AAI Limited ABN 48 005 297 807, AFSL 230859 (AAI) trading as AAMI which is part of the Suncorp Group. New Redundancy Benefit policies and renewals offered from 1st April 2020 will be issued by Asteron Life and Superannuation Limited, ABN 87 073 979 530, AFSL 229880 (Asteron). Suncorp Group is a distributor of products issued by Asteron and TAL Life. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Products you must read the relevant Product Disclosure Statement.

AAMI Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Pet Insurance is issued by The Hollard Insurance Company Pty Ltd (ACN 090 584 473; AFSL 241436) (Hollard); distributed by Pet Insurance Pty Ltd (ACN 607 160 930; AR 1234944) (PIPL) and PIPL's authorised distribution partners (including Platform Ventures Pty Ltd (ABN 626 745 177; AR 001266101) (Ventures) under the AAMI brand); and administered by PetSure (Australia) Pty Ltd (ACN 075 949 923; AFSL 420183) (PetSure). PIPL and Ventures are authorised representatives of PetSure. PIPL and PIPL's authorised distribution partners (including Ventures) will receive a commission which is a percentage of the premium paid to Hollard and PetSure may receive a portion of the underwriting profit, if any - ask PetSure for more details.

Registered Office, Level 28, 266 George St, Brisbane QLD 4000. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs. Read the relevant Product Disclosure Statement or Policy Document available at www.aami.com.au and consider whether it's appropriate for you before making any decisions about whether to buy or continue to hold a product. Information current as of 9 July 2015.