AAMI Missed Payments

If life happens and you miss a monthly instalment, your policy won’t be cancelled right away. There are steps you can take to keep your policy active.

Pay a missed instalment

You can easily resolve payment issues for home, car and landlord insurance in the AAMI App or using My Account.
Pretty handy, right?


Log in

Select 'Pay Now' on the reminder banner either on your My Account or in the app.


Make a payment

Fill out your payment details in the pop-up window. That's it!

Log into My Account

Or through our mobile app

Access the app on the App StoreAccess the app on Google Play

There won’t be a ‘Pay Now’ button available if you have missed the window to make a one-off payment online or if you have more than one unpaid instalment. To ensure your payments stay up to date on your policy, please contact us.

A heads-up: you won’t be able to make a manual payment for the five business days after a direct debit attempt. If the payment still doesn’t work outside of this timeframe, you may need to update your payment details.

Need to update payment details?

You can easily update your payment details via My Account. Just log in and select ‘Change Payment Details’

Will my policy be cancelled?

If a monthly instalment is overdue, we will let you know and we can cancel your policy:

  • by giving you at least 14 days advance notice; or
  • without advance notice, once the instalment is one month late.

We’ll notify you of any payment issues when they happen so you can take control.

AAMI Manual Payments

Frequently Asked Questions

Insurance issued by AAI Limited ABN 48 005 297 807 trading as AAMI. Read the relevant Product Disclosure Statement before buying this insurance. The Target Market Determination is also available.

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