AAMI Missed Payments
If life happens and you miss a monthly instalment, your policy won’t be cancelled right away. There are steps you can take to keep your policy active.
Pay a missed instalment
You can easily resolve payment issues for home, car and landlord insurance in the AAMI App or using My Account.
Pretty handy, right?
#1
Log in
Select 'Pay Now' on the reminder banner either on your My Account or in the app.
#2
Make a payment
Fill out your payment details in the pop-up window. That's it!
There won’t be a ‘Pay Now’ button available if you have missed the window to make a one-off payment online or if you have more than one unpaid instalment. To ensure your payments stay up to date on your policy, please contact us.
A heads-up: you won’t be able to make a manual payment for the five business days after a direct debit attempt. If the payment still doesn’t work outside of this timeframe, you may need to update your payment details.
Need to update payment details?
You can easily update your payment details via My Account. Just log in and select ‘Change Payment Details’
Will my policy be cancelled?
If a monthly instalment is overdue, we will let you know and we can cancel your policy:
- by giving you at least 14 days advance notice; or
- without advance notice, once the instalment is one month late.
We’ll notify you of any payment issues when they happen so you can take control.
AAMI Manual Payments
Frequently Asked Questions
Here’s a summary of the insurance policies supported within the AAMI App:
- Comprehensive Car Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
- NSW CTP Insurance – Get a Quote, Find policy number, Make a Claim
- SA CTP Insurance – Find policy number, Get a Quote, Make a Claim
- ACT MAI Insurance – Find policy number, Get a Quote, Make a Claim
- Home Owner / Occupier Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
- Landlord Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
- Comprehensive Motorcycle Insurance – Get a Quote, Renew, Pay Excess, Make a Claim, Track a Claim, Find policy number, Update my details
- Caravan Insurance – Get a Quote, Find policy number, Update my details
- Travel Insurance – Get a Quote, Renew, Retrieve a Quote Find policy number, Make a Claim
- Life Insurance & Income Protection – Get a Quote, Renew, Pay excess, Find policy number
You can use both. If you’d like to receive mobile app notifications and alerts about your policies, you may prefer to use the new AAMI App.
No dramas. We are here to help you. You can get in contact with us by dialling 1300 226 446 or by emailing appsupport@aami.com.au. Our app support team is available from 8am to 9pm weekdays and public holidays.
If you decide to opt in to SMS notifications, we’ll text you about any payment issues that arise. If one does, we’ll ask if you want us to attempt the transaction again on our end.
If you respond ‘Yes’, we’ll attempt another automatic payment in two business days.
You can check this payment status through your financial institution without needing to call us to confirm. It’s that easy!
Insurance issued by AAI Limited ABN 48 005 297 807 trading as AAMI. Read the relevant Product Disclosure Statement before buying this insurance. The Target Market Determination is also available.
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