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Complaints relating
to your privacy

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. 

Let us know

The simplest way to raise an issue related to your privacy is by contacting us. First, we’ll acknowledge your complaint and explain how we’ll work with you to resolve it, at this point we may refer your complaint directly to our Customer Relations Team.   

Whilst we’re usually able to resolve complaints on the spot or within 5 business days, we’ll let you know if we need more time. You can contact us by using the relevant Complaints contact in the Privacy Contact Information below.  

Review by our Customer Relations Team

If we aren’t able to resolve your complaint or you’d prefer not to contact the people who provided your initial service, our Customer Relations team can assist. You can contact the Customer Relations Team by using the relevant contact in the Privacy Contact Information table below. 

We will keep you informed of the progress and provide you with an outcome within 30 calendar days from when we first received your complaint.  

Seek review by an external service

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied you can refer your complaint to the Office of the Australian Information Commissioner or request a review by the Australian Financial Complaints Authority as follows: 

Office of the Australian Information Commissioner (OAIC)

Privacy complaints must be made in writing

Ph: 1300 363 992

Director of Compliance
Office of the Australian
Information Commissioner
GPO Box 5218
Sydney NSW 2001
www.oaic.gov.au

Australian Financial Complaints Authority (AFCA)

The AFCA provides fair and independent financial services complaint resolution that is free for consumers. AFCA has authority to review certain complaints. Contact them to confirm if they can assist you.

Ph: 1800 931 678 (free call)

Australian Financial Complaints Authority
GPO Box 3

Melbourne VIC 3001

info@afca.org.au

www.afca.org.au

Privacy Contact Information

Products/Division

  • Home Building & CRC
  • Contents
  • Landlord
  • Strata Title Landlord
  • Fire & Theft Contents
  • Car
  • Caravan
  • Travel
  • Motorcycle

Complaints

Phone: 13 22 44

Email: aami@aami.com.au

Postal:
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Customer Relations

Phone: 1300 240 437

Email: idr@aami.com.au

Postal:
Customer Relations
AAMI
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Products/Division

  • Business Insurance
  • Public Liability Insurance
  • Market Stall Insurance
  • Commercial Property Insurance
  • Business@Home Insurance

Complaints

Phone: 13 22 44

Email: businessinsurance@aami.com.au

Postal:
AAMI Business Insurance
GPO Box 2470
Adelaide SA 5001

Customer Relations

Phone: 1300 240 437

Email: idr@aami.com.au

Postal:
Customer Relations
AAMI
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Products/Division

  • CTP

Complaints

Phone: 13 22 44

Email: aami@aami.com.au

Postal:
AAMI CTP Claims
GPO Box 4091
Sydney NSW 2001

Customer Relations

Phone: 1300 240 437

Email: idr@aami.com.au

Postal:
Customer Relations
AAMI
PO Box 14180
Melbourne City Mail Centre
Victoria 8001

Products/Division

  • Life Insurance
  • Income Protection
  • Accidental Death Insurance
  • Bill Protect

Complaints

Ph: 13 22 44

Email: customerservice@aamilifeinsurance.com.au

Postal:
AAMI Life Customer Service
GPO Box 5380
Sydney NSW 2001

Find out more:
AAMI Life’s Complaints Handling

Customer Relations

Phone: 13 22 44

Email: customerservice@aamilifeinsurance.com.au

Postal:
AAMI Life Customer Service
GPO Box 5380
Sydney NSW 2001

Find out more:
Life Insurance Code of Practice