Complaints relating to your privacy
If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help.
Let us know
The simplest way to raise an issue related to your privacy is by contacting us. First, we’ll acknowledge your complaint and explain how we’ll work with you to resolve it, at this point we may refer your complaint directly to our Customer Relations Team.
Whilst we’re usually able to resolve complaints on the spot or within 5 business days, we’ll let you know if we need more time. You can contact us by using the relevant Complaints contact in the Privacy Contact Information below.
Review by our Customer Relations Team
If we aren’t able to resolve your complaint or you’d prefer not to contact the people who provided your initial service, our Customer Relations team can assist. You can contact the Customer Relations Team by using the relevant contact in the Privacy Contact Information table below.
We will keep you informed of the progress and provide you with an outcome within 30 calendar days from when we first received your complaint.
Seek review by an external service
Office of the Australian Information Commissioner (OAIC)
Australian Financial Complaints Authority (AFCA)
- Home Building & CRC
- Strata Title Landlord
- Fire & Theft Contents
- Business Insurance
- Public Liability Insurance
- Market Stall Insurance
- Commercial Property Insurance
- Business@Home Insurance
- Life Insurance
- Income Protection
- Accidental Death Insurance
- Bill Protect