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How to use our online services
To save you time and effort, we’ve made it possible to do a number of things through your AAMI Online Services account, or through the AAMI App.
Check out these videos for easy, quick tutorials on how to use our Online Services. You might notice the videos mention our Suncorp App. For AAMI customers with eligible policies, you can use our newly launched AAMI App, instead! We’re updating the videos soon, we promise.
Video #1: How to register
Register for an AAMI Online Services account in 4 easy steps, and you’ll be able to manage your eligible policy, make certain claims, and lots more online. You can set up an account with most AAMI policies, although some are not able to access all features.
Watch the video to learn more.
Registering for your online account is easy.
First, go to the website and log in to your account.
Select ‘Register Now’. Fill in your details and then select ‘Register’.
Check your email to confirm your registration.
Remember, you can also use our Suncorp App. For Suncorp you can use an existing Insurance or Banking account to register.
Video #2: How to make a claim
To learn how to make certain claims online, check out this easy step-by-step guide.
If you’re looking to make a claim, chances are you’re not having the best day.
We’re really are sorry to hear that. Being in a car bingle, no matter how big or small, is no fun.
But, know that making a claim online or with the AAMI App (if you have downloaded and registered) can be quick and easy. We’re here to support you through the process.
Let’s begin with claiming online. If you prefer to claim with the AAMI app, you can skip to the chapter: Making a claim with the AAMI App.
First, head to the AAMI claims page. This can be found at www.aami.com.au/claim.
Next, click “make a claim”, select motor if you’re claiming for your vehicle, select your Insurance policy type, and you’re away!
Now you’ll be asked a series of questions about yourself. Like your name, policy number, and the date the incident happened.
Your policy number can be found on your Certificate of Insurance that was sent to you when you first signed up for this insurance or on your renewal notice.
If you can’t find it, click “help” and we’ll help you track it down.
Select the policy you wish to claim on if you have more than one AAMI policy.
Next, you’ll need to answer some questions about what happened, including the time, location, and details of the incident, as well as any damage to your car.
Now it’s time to add in driver details about yourself. Like what type of licence you have, and if you consumed any alcohol, medication, or drugs prior to event.
You’ll also be asked to add in any other driver details involved in the event. Add in as much detail as you know about the other driver to help progress your claim.
In some scenarios, whether or not you will be charged an excess depends on whether you can provide the at-fault driver’s details: their full name, address, and vehicle registration. It can also be useful to get their phone number, licence number, insurance provider, insurance number, and policy details.
You’re almost done! Add in any photos, receipt or other documents to support your claim. Add in your contact details and when you’re ready, hit ‘lodge claim’.
Remember, if you get stuck along the way, you can click the green message icon in the bottom right-hand corner to start a live chat.
The steps to making a claim with the app aren’t too different from claiming online.
Check out the video “How to get started with the AAMI App” if you haven’t used the AAMI App before.
Enter the date the incident happened and select ‘Start Claim’ to begin. Confirm the correct policy you would like to claim on by selecting ‘Yes.’
Fill out details of what happened. Once you’re done, hit ‘Next’.
Fill out details of whoever was driving when the incident occurred. If you were the driver, click ‘Myself’. Some details will be pre-filled for you. Answer the remaining questions, then click ‘next’.
Add in as much detail as you know about other driver’s involved to help progress your claim.
If you have photos, receipts, or other documents to support your claim, add them in this step. Finally, add in your contact details. When ready, hit “lodge claim”.
If your claim requires a repairer, you’ll then be prompted to book a repair.
View the video “AAMI's claims process for repairing or replacing cars after an accident” for more details.
If you’re unsure why you’ve been charged an excess, or what to know more AAMI excess types, click this video.
Video 3: How to track your claim online
When you make a claim with AAMI, you might wonder how to track your claim. It's all pretty easy with the AAMI app. In this video, we show you how to track your claim using the AAMI app and online.
Want to know how to track an insurance claim?
You’ve come to the right place.
This video will show you how to manage your AAMI claim online or by downloading and using the AAMI App.
If you’ve never used AAMI Online Services before, check out the video:
“Registering for AAMI online services” which will help you get set up.
Let’s start with the AAMI App.
If you’d rather jump straight to claiming online, skip to the Chapter, "'Track claim online'"
If you haven’t used the AAMI App before, or need help making a claim, try watching “Making a Claim is Easy. Here’s how!”
To begin, click on the claims icon at the bottom of the screen, second from the left.
Then click “get live update”.
This will take you to the AAMI virtual assistant, which can guide you through the progress of your claim.
You can also ask the Virtual Assistant to guide you to where you need to go for tasks like updating your claim details.
Great. How about tracking your claim on your laptop, or other desktop?
It’s just as easy!
Log in to AAMI My Account, using your email address and password or mobile number.
If you use the latter, you’ll receive a verification code to your mobile device. Enter it in.
Under the middle column titled “claims” you will see any active claims you have made.
Click on the claim you want to track.
Select “View Details” to view where your claim is up to.
From this page you can perform other actions, like paying your excess, booking your vehicle in for a repair or uploading documents.
To learn about the car repair or replacement process, check out the video: “AAMI's claims process for repairing or replacing cars after an accident”
Video #4: How to renew and update your policy
AAMI customers with an eligible policy can renew or update their policy easily through their AAMI Online Services account – watch the video to learn how.
When you need to renew or update your policy, just go online.
It’s really easy – just log in…
You can renew or update your car or home insurance policy online!
Follow the steps and review your details through to the payment screen.
Enter your payment details.
It’s really that simple.
Remember, you can also use the Suncorp App, too.
Video #5: How to request documents
If you need a document – like a Certificate of Currency or Certificate of Insurance, for example – calling us isn’t your only option. Most of the time, you can get it instantly emailed to you through your AAMI Online Services account. Watch this video to discover how.
When you need a document, just go online.
Log in whenever and wherever you want.
Customers with eligible policies can access it.
It’s easy – just sign into your account. Then, choose the car or home insurance policy you want to get a document for.
Select ‘Get documents’ from the options displayed.
Easily choose the document you want to download from the menu.
Check the email address, change if required, then select ‘Send’.
You have successfully requested a document!
Remember, you can also use the Suncorp App, too.
Video #6: How to update your personal details
When your details change, be sure to update them for your eligible policy through your AAMI Online Services account. In this video, we explain how.
When you need to change your personal details, just go online.
It’s easy, just log in, then choose your car or home insurance policy.
Select to update your policy.
Then, choose ‘Contact details’. If you want to receive your policy statements via email, choose that option from here.
Select ‘Edit’.
Update whatever details you need to, then, make sure you save them.
Select ‘OK’.
Remember, you can also use the Suncorp App, too.
Video #7: How to update your policy details
Learn how to make certain changes to your eligible policy details through your AAMI Online Services account – including changing your car details, adding/removing listed drivers, changing your car registration, and more.
When you need to change your policy details, just go online.
It’s quick and easy, just log in…
Then, choose your car or home insurance policy.
Then select ‘Update policy’.
From here, you can make changes to your policy.
Remember, you can also use the Suncorp App, too.
Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI. Please read the relevant Product Disclosure Statement before buying AAMI insurance products
AAMI's online tools are not available, or not fully available, for all AAMI branded products, policy types or claim types. See AAMI's Online Terms for further information.