How to use our online services

Registering for your online account is easy.

First, go to the website and log in to your account.

Select ‘Register Now’. Fill in your details and then select ‘Register’.

Check your email to confirm your registration.

Remember, you can also use our Suncorp App. For Suncorp you can use an existing Insurance or Banking account to register.

If you’re looking to make a claim, chances are you’re not having the best day.

We’re really are sorry to hear that. Being in a car bingle, no matter how big or small, is no fun.

But, know that making a claim online or with the AAMI App (if you have downloaded and registered) can be quick and easy.  We’re here to support you through the process.

Let’s begin with claiming online. If you prefer to claim with the AAMI app, you can skip to the chapter: Making a claim with the AAMI App.

First, head to the AAMI claims page. This can be found at www.aami.com.au/claim.

Next, click “make a claim”, select motor if you’re claiming for your vehicle, select your Insurance policy type, and you’re away! 

Now you’ll be asked a series of questions about yourself. Like your name, policy number, and the date the incident happened.

Your policy number can be found on your Certificate of Insurance that was sent to you when you first signed up for this insurance or on your renewal notice.

If you can’t find it, click “help” and we’ll help you track it down.

Select the policy you wish to claim on if you have more than one AAMI policy.

Next, you’ll need to answer some questions about what happened, including the time, location, and details of the incident, as well as any damage to your car.  

Now it’s time to add in driver details about yourself. Like what type of licence you have, and if you consumed any alcohol, medication, or drugs prior to event.

You’ll also be asked to add in any other driver details involved in the event. Add in as much detail as you know about the other driver to help progress your claim.

In some scenarios, whether or not you will be charged an excess depends on whether you can provide the at-fault driver’s details: their full name, address, and vehicle registration. It can also be useful to get their phone number, licence number, insurance provider, insurance number, and policy details.

You’re almost done! Add in any photos, receipt or other documents to support your claim. Add in your contact details and when you’re ready, hit ‘lodge claim’.

Remember, if you get stuck along the way, you can click the green message icon in the bottom right-hand corner to start a live chat.

The steps to making a claim with the app aren’t too different from claiming online.

Check out the video “How to get started with the AAMI App” if you haven’t used the AAMI App before.

Enter the date the incident happened and select ‘Start Claim’ to begin. Confirm the correct policy you would like to claim on by selecting ‘Yes.’

Fill out details of what happened. Once you’re done, hit ‘Next’. 

Fill out details of whoever was driving when the incident occurred. If you were the driver, click ‘Myself’. Some details will be pre-filled for you. Answer the remaining questions, then click ‘next’.

Add in as much detail as you know about other driver’s involved to help progress your claim.

If you have photos, receipts, or other documents to support your claim, add them in this step. Finally, add in your contact details. When ready, hit “lodge claim”.

If your claim requires a repairer, you’ll then be prompted to book a repair.

View the video “AAMI's claims process for repairing or replacing cars after an accident” for more details.

If you’re unsure why you’ve been charged an excess, or what to know more AAMI excess types, click this video. 

When you need to renew or update your policy, just go online.

It’s really easy – just log in…

You can renew or update your car or home insurance policy online!

Follow the steps and review your details through to the payment screen.

Enter your payment details.

It’s really that simple.

Remember, you can also use the Suncorp App, too.

When you need a document, just go online.

Log in whenever and wherever you want.

Customers with eligible policies can access it.

It’s easy – just sign into your account. Then, choose the car or home insurance policy you want to get a document for.

Select ‘Get documents’ from the options displayed.

Easily choose the document you want to download from the menu.

Check the email address, change if required, then select ‘Send’.

You have successfully requested a document!

Remember, you can also use the Suncorp App, too.

When you need to change your personal details, just go online.

It’s easy, just log in, then choose your car or home insurance policy.

Select to update your policy.

Then, choose ‘Contact details’. If you want to receive your policy statements via email, choose that option from here.

Select ‘Edit’.

Update whatever details you need to, then, make sure you save them.

Select ‘OK’.

Remember, you can also use the Suncorp App, too.

When you need to change your policy details, just go online.

It’s quick and easy, just log in…

Then, choose your car or home insurance policy.

Then select ‘Update policy’.

From here, you can make changes to your policy.

Remember, you can also use the Suncorp App, too.