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How to use our online services

To save you time and effort, we’ve made it possible to do a number of things through your AAMI Online Services account, or through the AAMI App.

Check out these videos for easy, quick tutorials on how to use our Online Services. You might notice the videos mention our Suncorp App. For AAMI customers with eligible policies, you can use our newly launched AAMI App, instead! We’re updating the videos soon, we promise.

Register for an AAMI Online Services account 

Discover the AAMI App

Video #1: How to register

Register for an AAMI Online Services account in 4 easy steps, and you’ll be able to manage your eligible policy, make certain claims, and lots more online. You can set up an account with most AAMI policies, although some are not able to access all features.

Watch the video to learn more.

Video #2: How to make a claim

To learn how to make certain claims online, check out this easy step-by-step guide.

Video 3: How to track your claim online

When you make a claim with AAMI, you might wonder how to track your claim. It's all pretty easy with the AAMI app. In this video, we show you how to track your claim using the AAMI app and online.

Video #4: How to renew and update your policy

AAMI customers with an eligible policy can renew or update their policy easily through their AAMI Online Services account – watch the video to learn how.

Video #5: How to request documents

If you need a document – like a Certificate of Currency or Certificate of Insurance, for example – calling us isn’t your only option. Most of the time, you can get it instantly emailed to you through your AAMI Online Services account. Watch this video to discover how.

Video #6: How to update your personal details

When your details change, be sure to update them for your eligible policy through your AAMI Online Services account. In this video, we explain how.

Video #7: How to update your policy details

Learn how to make certain changes to your eligible policy details through your AAMI Online Services account – including changing your car details, adding/removing listed drivers, changing your car registration, and more.

Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI. Please read the relevant Product Disclosure Statement before buying AAMI insurance products

AAMI's online tools are not available, or not fully available, for all AAMI branded products, policy types or claim types. See AAMI's Online Terms for further information.