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How to use our online services
To save you time and effort, we’ve made it possible to do a number of things through your AAMI Online Services account, or through the AAMI App.
Check out these videos for easy, quick tutorials on how to use our Online Services. You might notice the videos mention our Suncorp App. For AAMI customers with eligible policies, you can use our newly launched AAMI App, instead! We’re updating the videos soon, we promise.
Video #1: How to register
Register for an AAMI Online Services account in 4 easy steps, and you’ll be able to manage your eligible policy, make certain claims, and lots more online. You can set up an account with most AAMI policies, although some are not able to access all features.
Watch the video to learn more.
Registering for your online account is easy.
First, go to the website and log in to your account.
Select ‘Register Now’. Fill in your details and then select ‘Register’.
Check your email to confirm your registration.
Remember, you can also use our Suncorp App. For Suncorp you can use an existing Insurance or Banking account to register.
Video #2: How to make a claim
To learn how to make certain claims online, check out this easy step-by-step guide.
When you need to make a claim, just go online.
Select the policy type you want to lodge a claim for.
Select ‘Claim online now’ to continue.
Add your details, and make sure they are correct.
Then, add the date of the event, and select the ‘Claim online’ button.
It’s that easy!
Remember, you can also use the Suncorp App, too.
Video #3: How to renew and update your policy
AAMI customers with an eligible policy can renew or update their policy easily through their AAMI Online Services account – watch the video to learn how.
When you need to renew or update your policy, just go online.
It’s really easy – just log in…
You can renew or update your car or home insurance policy online!
Follow the steps and review your details through to the payment screen.
Enter your payment details.
It’s really that simple.
Remember, you can also use the Suncorp App, too.
Video #4: How to request documents
If you need a document – like a Certificate of Currency or Certificate of Insurance, for example – calling us isn’t your only option. Most of the time, you can get it instantly emailed to you through your AAMI Online Services account. Watch this video to discover how.
When you need a document, just go online.
Log in whenever and wherever you want.
Customers with eligible policies can access it.
It’s easy – just sign into your account. Then, choose the car or home insurance policy you want to get a document for.
Select ‘Get documents’ from the options displayed.
Easily choose the document you want to download from the menu.
Check the email address, change if required, then select ‘Send’.
You have successfully requested a document!
Remember, you can also use the Suncorp App, too.
Video #5: How to update your personal details
When your details change, be sure to update them for your eligible policy through your AAMI Online Services account. In this video, we explain how.
When you need to change your personal details, just go online.
It’s easy, just log in, then choose your car or home insurance policy.
Select to update your policy.
Then, choose ‘Contact details’. If you want to receive your policy statements via email, choose that option from here.
Select ‘Edit’.
Update whatever details you need to, then, make sure you save them.
Select ‘OK’.
Remember, you can also use the Suncorp App, too.
Video #6: How to update your policy details
Learn how to make certain changes to your eligible policy details through your AAMI Online Services account – including changing your car details, adding/removing listed drivers, changing your car registration, and more.
When you need to change your policy details, just go online.
It’s quick and easy, just log in…
Then, choose your car or home insurance policy.
Then select ‘Update policy’.
From here, you can make changes to your policy.
Remember, you can also use the Suncorp App, too.
Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI. Please read the relevant Product Disclosure Statement before buying AAMI insurance products
AAMI's online tools are not available, or not fully available, for all AAMI branded products, policy types or claim types. See AAMI's Online Terms for further information.