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Account Information FAQs
You’ll find many answers to the most common account information questions for AAMI health policies here. If you can’t find what you’re looking for or have a specific question regarding your own policy, please contact us.
What are my payment options?
You have a few options for paying your Health Insurance premium – you can set up a direct debit, pay via Visa, Mastercard or American Express online, or call and pay over the phone. See all the ways you can pay for your Health Insurance policy.
Can I add a child to my cover?
Yes, you can, as long as the child you’re adding is classified as a dependant for family health insurance purposes. This could include a child under the age of 21 or a student dependant who is studying full time and under 25. To add a child (or find out if they count as a dependent), please contact us.
Who can claim as a dependant?
A dependent for family health insurance purposes is classified as a person under the age of 21. However, you may also be a classified as a 'student dependent' if you're a full-time student under the age of 25. Also, if you're single, under 25, and not studying full-time, you may also be able to stay on your family's policy as an 'adult dependent' for an additional fee.
What is a 30-day cooling off period?
All AAMI Health Insurance products come with a 30 day cooling off period. That means that if you change your mind in the first 30 days after signing up for your Health Insurance policy, you can request to cancel and receive a full refund of any premiums you’ve paid (as long as you haven’t made any claims).
How do I switch my health insurance to AAMI?
When you switch to AAMI, we’ll get in contact with your previous Health Insurance provider and handle the paperwork on your behalf. We’ll also request a Transfer Certificate from your previous insurer, so that you can start using your Health Insurance with us as soon as possible.
If I switch to AAMI, do I have to restart my waiting period?
Waiting periods you’ve already served with your previous health insurer will be recognised, so you can start getting the most out of your new AAMI Health Insurance straight away.
If there’s any waiting periods for services or higher annual limits not covered with your previous insurer, they may still apply. To make sure you receive continued cover, it’s best to switch to AAMI within 59 days of cancelling your previous policy.
Terms and conditions may apply. Check the PDS of your particular health cover to find out more.
How often should I review my Health Insurance cover?
You should review your Health Insurance at least once a year or when your circumstances change, to make sure you’re getting the most out of your cover. Reviewing what you are and aren’t covered for is also a great way to assess whether you’re paying for services you don’t use.
When does my AAMI Health Cover begin?
You can elect the date you would like your AAMI Health Insurance Cover to begin. There will also be a waiting period before you’re able to make any claims – to find out what waiting periods apply on your policy please contact us.
How long is my waiting period?
Waiting periods vary between the services covered through your Hospital and Extras cover. Check out the policy documents for AAMI Health Insurance for your particular cover, where you’ll find all the information you’ll need about various waiting periods that apply.