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How to make an Income Protection Insurance Policy claim

CONTACT US

To lodge your claim, one of our friendly staff will be there to take care of you. Please have your policy number as well as details of your condition on hand.

What happens after you make your claim

FIRST

Receive a claims pack

Within 24 hours of receiving the call, we will mail, email or fax out a claims pack detailing what information we will need. Send the completed form and required documents back to us in the prepaid envelope included.

What you'll need

SECOND

Assessment

Assessment begins as soon as we’ve received your form and documents including the clinical information we will request. Generally it takes between 3-4 business days, however the length of time can vary depending on the circumstances of the claim, the type, and how quickly we receive everything. Our claims team will keep you updated of the progress and will assess each piece as quickly as possible.

THIRD

Payout

Once the claim has been accepted, there is a waiting period of 30 days before the first monthly payment is paid into your nominated account. As payment is made monthly in arrears the first payment is due to you on day 60.

Income Protection

Frequently asked questions

What you'll need

  • Completed Medical Statement completed by a medical practitioner.
  • Completed Medicare/Pharmaceutical Benefits Scheme form.
  • Completed Employer’s Statement.
  • Evidence of your income (tax return for the 12 months prior to the date of your sickness or injury, including notice of assessment)
  • Proof of identification (birth certificate, drivers license or passport).
  • Any other evidence in your possession to support your claim including, if available, your job description.