About AAMI

Doing more

No one knows what’s going to happen, or when. It’s our job to deal with that so that you can get on with daily life.

We’ll be here when you need us. We’ll ease the burden if you ever need to claim. We’ll eliminate the stress and help you every step of the way. We’ll go the extra mile, and we may even make you smile.

We do easy claims

The time when you really need our experience and understanding is when calamity strikes. A storm has damaged your home. Burglars have broken in. Someone’s run into the back of your car. We know these are traumatic times, and it's difficult to know what to do in an unfamiliar situation. So we’ll be here. Find out about our claims process.

And now it’s easier than ever, with simple claim lodgement via the AAMI App.

Listening is what we do

Even with satisfied customers, there’s always room for improvement. You tell us what great insurance is - and we work really hard to do it. It’s a team effort that’s been working for years!

You said you wanted a quicker response after wild weather. So we do that. You told us you wanted to trust the repairs authorised by us, so we offer a lifetime repair guarantee.

In fact, you’ve told us many things over the years, and in return we’ve pioneered services that have changed the face of the Australian insurance industry.

Rewarding our customers

AAMI believes in giving our customers a little extra for no extra. As an AAMI customer, you’ll get access to the AAMI Lucky Club, where you can enjoy discounts from heaps of Australia’s most popular retailers, and access enhanced experiences at concerts, movies, sporting events and more. And you can access those rewards whenever you are in the AAMI App.

Doing our bit for the community

Giving back and being part of the community

Community

• Victoria SES Partnership since 2002
• Skilled Driver Course since 1982

Sponsorships

• AAMI Park, Melbourne since 2010
• A day on the green since 2013
• AFL since 2018
• AFL Women’s since 2020

More about our community support

Making our roads safer

As one of Australia’s largest national car insurers, we see a lot of accidents. So we know a thing or two about them. In fact, we’ve helped get people back on the road after literally millions of accidents, as well as helped drivers build safer habits with our Skilled Drivers program. From scrapes and dings to fender benders, embarrassing reversing errors to the more serious accidents. We’ve seen them all. That’s why we put safety at the centre of everything we do.

Being awarded for serving you

If you don’t mind that we brag a bit! From customer service to technology and road safety, we’re regularly recognised for what we do, both for our customers and community.

The Suncorp Network. Even more for you

AAMI is part of the Suncorp Network, which brings together financial services and products from brands like AAMI, Suncorp, GIO, Apia, Shannons and Bingle. This means you get access to our trusted partner network for claims. Plus, you can access simple, great value Suncorp banking products to help you spend and save better — all while keeping your finances, policies and investments in the one place!