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About AAMI
Being with AAMI is a big sigh of relief. While we can't promise you'll never have an incident, we can bring you peace of mind and make life simpler for you if you do.
Bringing
you peace of mind
No one knows what’s going to happen, or when. It’s our job to deal with that, so that you can get on with daily life without having to worry.
We’ll be here when you need us. We’ll ease the burden if you ever need to claim, eliminate the stress and help you every step of the way. We may even make you smile.
Serving you better
For over 40 years, we’ve provided a level of service that sets us apart. Just as we pledged all those years ago, you can still make a claim 24 hours a day, 7 days a week.
You can also message us 24/7 online, via email or Facebook or Twitter. And if you prefer to do things yourself, like pay, renew or track a claim, you can do most of that online or straight from your phone with our new mobile app.
Simply put, we’re never far away, no matter how you prefer to be served.
We're proud to regularly receive satisfaction ratings with our call centre of 90%.
Easing the burden of claiming
The time you really need our experience and understanding is when a calamity strikes. A storm has damaged your home. Burglars have broken in. Someone’s run into the back of your car. We know this is a traumatic time and that it's difficult to know what to do in an unfamiliar situation. So we’re here when you really need us.
Over 80% of our claiming customers say they’d recommend us to their friends and family.
Listening and improving
Even with satisfied customers, there’s always room for improvement. You tell us what great insurance is - and we work really hard to deliver it. It’s a team effort that’s been working for years!
You said you wanted a quicker response after wild weather. So we do that. You told us you wanted to trust the repairs authorised by us, so we introduced our lifetime repair guarantee.
In fact, you’ve told us many things over the years and we’ve pioneered services in return that have changed the face of the Australian insurance industry.
The Suncorp Network. Even more for you
AAMI is part of the Suncorp Network, which brings together financial services and products from brands like AAMI, Suncorp, GIO, Apia, Shannons and Bingle. This means you get access to our trusted partner network for claims and other great services like conveyancers, building and pest inspections and much more. Plus, you can access simple, great value Suncorp banking products to help you spend and save better – all while keeping your finances, policies and investments in the one place!
Rewarding our customers
AAMI believes in giving our customers more than just great insurance. That’s why, just for being an AAMI customer, you’ll get access to the AAMI Lucky Club*. The Lucky Club offers special access to a range of great shows, concerts, events and attractions, all while adding a little something extra just for you!
As we’re part of the Suncorp Network, you also have access to Suncorp Benefits*, where you’ll receive discounts on everyday purchases like groceries, travel and fashion at over 100 retailers including Coles, Woolworths, Myer and JB-HiFi. So now it’s even luckier to be with AAMI.
Supporting the community
Giving back to the community in which our customers and staff live.
Community partnerships
Long-standing partner of the Victoria State Emergency Service (SES) since 2002.
We’ve contributed over $4.5 million towards equipment and tools to support the SES in their brave rescue work.
Sponsorships
Inaugural naming rights sponsor of the iconic AAMI Park – Melbourne’s home of soccer and rugby.
Industry support
Supporting aspiring youngsters to become qualified panel beaters.
Making our roads safer
As Australia’s largest national car insurer, we see a lot of accidents. So we know a thing or two about them. In fact, we’ve helped get people back on the road after literally millions of accidents. From scrapes and dings to fender benders, embarrassing errors in reversing to the more serious of accidents. We’ve seen them all.
That’s why we put safety at the centre of everything we do.
Being awarded for serving you
If you don’t mind that we brag a bit!
From customer service to technology and road safety, we’re regularly recognised for our commitment to our customers and our support in the community.
Lucky you're with AAMI!
Did you know?
AAMI’s tagline "Lucky you’re with - AAMI" was first introduced in 1985 – over 30 years ago!
The original AAMI Girl was a Swedish model called Carin Sinfors, who first appeared in an AAMI TV ad in 1979.
AAMI revolutionised the marketing of insurance products and services in Australia, with our humorous television crash commercials!
*Eligible personal customers only
Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Network.
Banking products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 (Suncorp Bank). Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.
