Manage Your Policy FAQs
You’ll find many answers to the most common, general questions about managing your policy here. If you can’t find what you’re looking for or have a specific question regarding your own policy, please contact us.
How do I change my address?
Changing the address on your insurance is easy and can be done completely online. Simply log in to My Account, select ‘My policy list’ then ‘Update my policy’, and choose ‘Contact details’ under the ‘My personal details’ heading. Remember to double check that your mailing address is the correct one also.
Please note: Life Insurance and Income Protection aren't currently supported online. Please call us on 13 22 44 if you need to change your address.
How do I change my email address?
To change your email address, sign in to your My Account, select the policy you need to change your email for, then choose 'Update my policy' or 'View policy'.
From there, navigate to the 'Personal details' tab, and you'll see an option to edit your email address.
How do I get a copy of my insurance certificate?
Many of AAMI’s policies allow you to get a copy of your insurance certificate (also known as a Certicificate of Insurance or COI) through your online account. These are:
- Comprehensive Car Insurance
- Third Party Insurance
- Home Building & Contents Insurance
- Home Building Insurance
- Home Contents Insurance
- Contents (Fire & Theft) Insurance
- Building for Landlords Insurance
- Contents for Landlords Insurance
You just have to log in, choose the policy you want the certificate for, then click on ‘View my policy’. You’ll see an option to ‘Get documents’ under the ‘Update my policy’ tab, where you’ll find the insurance certificate as well as any other documents available for you to download.
If your policy isn’t on this list, you’ll need to give us a call on 13 22 44 so that we can arrange to send a copy of your insurance certificate for you.
How do I cancel my policy?
We’re sorry you’re thinking of cancelling. For policy cancellations or to discuss your situation further, please call us on 13 22 44.
How do I retrieve my quote?
We sent an email of your quote to you when it was first made. Search your inbox to retrieve the email and the reference number which will be on the document. Depending on when the quote was made, it may or may not still be valid. If it has expired you will need to get a new quote.
If you can't find the email we sent you but you have the quote number at hand, you can follow these links to retrieve your quote online:
- Car Insurance Quote
- NSW CTP Quote
- Motorcycle Insurance Quote
- Home Insurance Quote
- Life Insurance
- Income Protection
To retrieve any of the following quotes, please call us on 13 22 44:
- Health
- Strata
- Caravan
- Commercial Property Insurance
- Travel
- Pet
If you’ve paid for your renewal in full, your policy isn’t due for renewal, and you haven’t made any changes to your policy since its starting date, you should be able to request a new copy through your online AAMI account.
After you log in, you’ll see a list of your policies under ‘Your Insured Policies’. Select the one you want your renewal details for, click on ‘Get documents’, and there should be an option for a paid renewal document.
You have the freedom to select which email address you want your document to go to; it will default to the email address we have on file for you, but you can easily change it.
Where can I find my PDS?
Your PDS (Product Disclosure Statement) provides all the nitty gritty details of your insurance policy. It’s important that you read through it if you’re considering taking out an AAMI insurance policy, or if you’re an existing policy holder and want to get more information.
You can find all PDS documents, and other policy documents here.
How do I reset my password?
You can reset your password online.
An email enabling you to change or reset your password will be sent to the email address you supplied us with when you registered for your My Account.
Sometimes these emails can be sent to your junk or spam folders – so be sure to check there as well.
This is just a summary. For full details, check the PDS (Product Disclosure Statement) It's dry, we know, but it's essential reading.