Policy Details FAQs
Many of your general questions can be answered here.
If you have a specific question regarding your own policy, please contact us
How do I change my address?
AAMI has a convenient online tool you can use to manage many aspects of your policy, including your address. This tool is available for most car and home policies.
For all other policies, please call us on 13 22 44.
How do I cancel my policy?
We'll be sad to see you go, but you can cancel your policy any time by calling us on 13 22 44.
As long as you don’t need to make a claim, we'll refund you the unused portion of the premium, less:
- our cancellation fee; and
- any non-refundable government charges if the refund is more than $10.
We won't charge our cancellation fee if:
- you cancel within 21 days from the day your cover began (i.e. the 'cooling off period'); or
- you're transferring your cover to another insurance policy with us
How do I get a copy of my insurance certificate?
AAMI has a convenient online tool you can use to view your 'Certificate of Insurance' (also known as a 'Schedule') as well as manage other aspects of your policy. This tool is available for the following policies:
For all other policies, please call us on 13 22 44 and we'll provide you with a copy of our Certificate.
This is just a summary. For full details, check the PDS (Product Disclosure Statement) It's dry, we know, but it's essential reading.