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What to do

If you’ve been affected

Temporary accommodation

Temporary accommodation

Only available where a Home Building claim has been covered following an insured event, and you cannot live in your home. Limits and conditions apply, check your policy documents for details.

You may be entitled to costs for up to 52 weeks of temporary accommodation (up to 10% of the building sum insured) while your home is unsafe to live in due to damage caused by an insured event. If you’re not sure whether this applies to you, check your policy documents or get in touch to discuss your options.

Turn off gas an water

This is both a safety measure and a way to ensure you’re paying minimal bills for a house you’re not living in.

Contact utility providers

They may need to know if your property will be unoccupied for a while.

Redirect your mail

You can do this via Australia Post, and it’ll ensure that you keep getting your mail at your temporary home.

A few things to remember

If you wind up living away from home for a while. 

  • Turn the gas and water at your vacant property off at the mains.
  • Contact your utility providers.
  • Redirect your mail.

Claims process

Proudly supporting

Victorian State Emergency Service

AAMI has proudly supported the Victorian State Emergency Services since 2002, contributing millions of dollars in equipment and tools to support their work.

The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own enquiries.
Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 trading as AAMI. Read the Product Disclosure Statement before buying this insurance. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

Temporary accommodation

Only available where a Home Building claim has been covered following an insured event, and you cannot live in your home. Limits and conditions apply, check your policy documents for details.

Turn off gas an water

This is both a safety measure and a way to ensure you’re paying minimal bills for a house you’re not living in.

Contact utility providers

They may need to know if your property will be unoccupied for a while.

Redirect your mail

You can do this via Australia Post, and it’ll ensure that you keep getting your mail at your temporary home.