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Emergency Response

If you’ve been affected by a severe weather event, we’re here to support you.

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How to make a claim after severe weather

If you've been impacted by severe weather, we recommend lodging your claim online or via the AAMI app as soon as you can. If you haven’t claimed online or used the app before, consider reading our simple guide to AAMI online services.

You can still make a claim over the phone, but please keep in mind contact centre delays are common during periods following extreme weather.

Prepare for weather events

If you’re looking to prepare for or have been impacted by a weather event, find valuable tips on our dedicated weather event pages.

Storm

Flood

Hail

Cyclone

Fire

Earthquake

Customer support
Ways we can help

There are a variety of services AAMI and the community can provide to help you recover after severe weather.

Temporary accommodation

Only available where a Home Building claim has been covered following an insured event, and you cannot live in your home. Limits and conditions apply, check your policy documents for details.

 

Emergency support

We may assist with temporary accommodation and emergency repairs for affected home insurance customers.

 

AAMI in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims face to face.

 

Customers in need of extra help and support

We’re here to help you access extra support and services when it matters most.

Frequently Asked Questions

Temporary accommodation

Only available where a Home Building claim has been covered following an insured event, and you cannot live in your home. Limits and conditions apply, check your policy documents for details.

Turn off gas an water

This is both a safety measure and a way to ensure you’re paying minimal bills for a house you’re not living in.

Contact utility providers

They may need to know if your property will be unoccupied for a while.

Redirect your mail

You can do this via Australia Post, and it’ll ensure that you keep getting your mail at your temporary home.