What if I disagree with the claim decision. What can I do?
If you experience a problem, aren’t satisfied with our products, services or a decision we’ve made, let us know so we can help.
If we’re not able to resolve your complaint, or you remain dissatisfied with our response, our Internal Customer Relations team can review of your concerns. We’ll also give you details to access the services of the Australian Financial Complaints Authority (AFCA).
AFCA provides free, fair and independent financial services complaint resolution to consumers.