CTP Insurance FAQs

The way you lodge a claim varies a bit state to state. We’ve made the process as easy as possible for you – check out all the information you need to know about lodging a CTP claim in one place.

When moving interstate, the action you’ll need to take will vary depending on which state or territory you’re relocating to.

If you’re relocating to NSW and bringing your vehicle with you, you’ll need to visit your nearest Service NSW centre and register. Until you register your car in NSW, it will be considered unregistered, even if you still have registration leftover from where you were previously living.

If you’re moving interstate to the ACT, you have up to 3 months to transfer your registration through Access Canberra. When doing this, you’ll need to select a new CTP Insurance provider within ACT.

At AAMI we take your feedback seriously. You can submit a complaint or feedback by visiting the Dispute Resolution page.

You can receive your CTP policy documents via email and we may send you reminders via sms. You can consent to receiving your CTP policy documents electronically when setting up your CTP insurance online or when you contact to set up or renew your CTP policy. All you need to provide is a regularly used email address and mobile phone number. If you consent to receiving your CTP policy documents electronically you will not receive policy documents and communications via post.

If you have a light vehicle (vehicles with GVM less than 4.5 tonnes), you have the option to choose between a 6 month or 12 month term. As long as you pay for both the CTP Insurance and registration within 21 days of the due date, you can choose a 6 month term for the renewal of your CTP.

If it’s been more than 21 days since your registration was due, you can only choose the 12 month period, unless there are ‘extenuating circumstances’ for us to accept the late payment.

Compulsory Third Party (CTP) Personal Injury Insurance, also known in NSW as a Green Slip, is mandatory and must be purchased before you can register your vehicle.

CTP covers your liability and the liability of anyone else who drives your vehicle, for injuries caused to others in a motor accident. It also ensures you can get access to medical expenses and weekly payments for lost income, for up to six months if you're injured and you're at fault (conditions do apply).

Visit the SIRA website for more information.

Compulsory Third Party (CTP) Personal Injury insurance is compulsory when registering a motor vehicle in NSW. You are not covered for CTP if your car is not registered. You may be personally liable for any injuries you cause in a motor vehicle accident if it is driven whilst not registered and without CTP cover.

Safety checks can only be performed at authorised inspection stations, and the results are sent to Roads and Maritime Services electronically.

Pink Slip:

To renew registration in NSW, most light vehicles that are more than 5 years old must undergo a safety check (pink slip) to ensure they meet minimum safety requirements.

Blue Slip: 

All unregistered light vehicles need a blue slip inspection before they can be registered.

If you’ve paid for your Green Slip online or by phone, an eGreenSlip will be sent to the RMS within an hour of payment. If you’ve made your payment at a Post Office, it will take up to 2 business days for the eGreen Slip to reach RMS. 

There are a number of reasons why your payment may not have gone through, but don’t stress. Give us a call on 13 22 44 (Monday-Friday 8am-6pm, Saturday 8am-4pm), and we’ll get to the bottom of it for you.

The Road and Maritime Services (RMS) is the NSW State Government agency responsible for:

• Improving road safety
• Testing and licensing drivers and registering and inspecting vehicles
• Managing the road network to achieve consistent travel times

Visit the Service NSW website to find out more.

Included in the overall cost of your CTP is something called a Fund Levy. This levy ensures anyone who is injured on NSW roads, no matter who is at fault, is covered for the costs of:

• public hospital care
• ambulance services
• lifetime treatment, rehabilitation and attendant care for spinal cord injuries, moderate to severe brain injuries, multiple amputations, serious burns or blindness (through the Lifetime Care and Support Scheme)

Learn more about what you're covered for under the NSW CTP scheme.

We only use information from RMS that is necessary to provide you with an accurate Green Slip quote. This information has always been required to be provided when purchasing a CTP policy.

You can find out more information on how we handle your privacy here.

if you want to know more about Green Slips and the changes to the CTP scheme, check out the State Insurance Regulatory Authority (SIRA) website.

AAMI makes it easy to pay your CTP Insurance with three convenient payment options for your NSW Green Slip:

• pay online (with a Visa, MasterCard, or American Express)
• over the phone
• at your nearest Australian Post Office

Check out all the ways you can pay your NSW CTP.

CTP Insurance is linked to the vehicle, not the owner. That means if you sell your vehicle the CTP will be transferred to the new owner, and if you buy one, it will be transferred to you.

Just make sure that you notify The Roads and Maritime Services (RMS).

No, there’s no need to list a learner on your CTP policy. The only exceptions are if the vehicle is used for professional driving instruction purposes, it’s registered in the learner’s name, or it’s the vehicle they will drive once they get their licence. 

It’s important we know the age of the youngest driver of the vehicle, so you should list them even if they only drive your car once a year. 

As long as your trailer and/or caravan is in a roadworthy condition, it will be covered by the CTP Insurance of the vehicle towing it.

Since your CTP Insurance is connected to your registration, you should update your address, phone number, and other contact information with the Road Maritime Services (RMS).

Cancelling your CTP Insurance means cancelling your vehicle’s registration, which you can choose to do at any time. Obviously after you’ve cancelled your registration, you won’t be allowed to drive your vehicle anymore.

In NSW, you need to go to your closest RMS Service Centre, bringing with

• Proof of identity
• The Certificate of Registration for the vehicle
• A completed ‘number plates and/or cancellation of registration’ form
• If possible, your vehicle’s number plates
• A letter from your insurer or police, if your vehicle was written off
• Payment for the cancellation fee

You may be eligible for a refund of the unused portion of your registration, but you’ll find out more about that when your cancellation goes through. To enable us to process the refund you will need to supply a confirmation of cancellation letter from the Roads and Maritime Services (RMS). 

If you purchased an AAMI Green Slip and then decided to go with another CTP insurer, you will be able to cancel your AAMI CTP policy as long as you haven’t used it to register. Please call us on 13 22 44 in order for us to process a full refund.   

Paying for your CTP is simple in the ACT - since your CTP Insurance is attached to your registration, you just need to select AAMI as your preferred CTP insurer when making payment for your registration.

CTP Insurance is linked to the vehicle, not the owner. That means if you sell your vehicle the CTP will be transferred to the new owner, and if you buy one, it will be transferred to you.

Just make sure that you advise Access Canberra.

Since your CTP Insurance is connected to your registration, you should update your address, phone number, and other contact information with Access Canberra.

Cancelling your CTP Insurance means cancelling your vehicle’s registration, which you can choose to do at any time. Obviously after you’ve cancelled your registration, you won’t be allowed to drive your vehicle anymore.

You can lodge your request to cancel at your nearest Access Canberra Service Centre.