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When should you call for roadside assistance?


Broken down? Get help now
For emergency roadside assistance, call us 24/7
1800 154 810

Available 24 hours after purchasing AAMI Roadside Assist. For full coverage details, please review the Terms and Conditions.

Most people know that they can dial that magic phone number if they’re having trouble getting their car started — but do you know all the situations in which AAMI can come to your rescue?

Discover AAMI Roadside Assist

Problems you can call AAMI Roadside Assist for

AAMI Roadside Assist provides 24/7 Australia-wide roadside assistance.

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Here’s what Roadside Assist can help you with:

Flat batteries

There aren’t many things as frustrating as that spluttering sound your dead battery makes as you turn the key. Whether your battery has just been worn down from leaving your headlights on, or it’s carked for good, we can jump start your battery or arrange for a replacement.

Flat tyres

Navigating the tyre changing process can be tricky without the right tools or knowledge. With Roadside Assist, we’ll deal with the stress. We’ll change your tyre with your car’s serviceable spare or tow your car to the nearest mechanic.

Emergency fuel

Have you overestimated how long you can keep driving with that ‘’low fuel’’ light on? It happens to the best of us, but that doesn’t mean you have to abandon your car and walk to the nearest petrol station. AAMI Roadside Assist will provide up to $10 worth of fuel, wherever you are, to help you get to the nearest servo.

Drive an LPG car? We’ll tow it there for you.

Towing your car

If your car can’t be fixed by a Roadside Assist mechanic or you’ve got a flat tyre that can’t be safely changed where you’ve stopped, we’ll tow your car to the nearest repairer—that’s up to 20km away in metro areas or 100km in the countryside.

Lost or locked-in keys

We all know that sinking feeling as you realise you’ve locked yourself out of your car — or worse, totally lost your keys. If that happens, we’ll pay up to $250 to help you gain access to your car — either through locksmith services or having your spare key delivered.

Do you need roadside assistance?

AAMI Roadside Assist can give you an added buffer against the unexpected. Whether or not your car breaks down is out of your control — even with the right precautions in place — but we can help save you time and minimise the chances of a flat tyre ruining a family holiday.

You might especially benefit from having Roadside Assist if you:

  • go on road trips or travel interstate in your car,
  • have an older car,
  • are unsure how to diagnose car repair issues, or
  • want convenience and peace of mind.

Roadside Assist costs less than $86 per year, with no joining fees. To add it to an existing policy, call 13 22 44. Still need time to explore your options? Browse our car insurance online today!

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When to make a claim

Roadside assistance is designed to help get your car mobilised if it breaks down. A roadside-assistance callout is not considered a car insurance claim.

If you've been in an accident and need repairs made to your car, you'll need to make a claim on your car insurance. Take the below steps to get started on your claim journey:

  1. If you’re at the scene of the accident, follow these steps to ensure the safety of you and your vehicle while you swap insurance details.
  2. Learn about what you need to prepare before making a claim.
  3. Head to AAMI Claims or log on to the AAMI App, select the policy you'd like to make a claim for and get started.

AAMI Claims

Read more:


AAMI Car Insurance, NSW and ACT CTP Insurance, and Caravan Insurance are issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available. AAMI Roadside Assist is an Optional Cover only available in conjuction with AAMI Comprehensive Car Insurance.