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We’re here to help

Your safety and wellbeing is priority number one for AAMI. We’ll do whatever it takes to adapt our services and provide our customers with the access and support they need for as long as they need it.

Enquiries

How we’re handling customer queries

We encourage customers to skip the queue and use our online services where possible. You can access them 24/7.

Important updates

FREE Temporary Roadside Assist

We've always helped Australians get back on the road. But now more than ever, it's vital those on the front line get to where they need to be.

We're offering Free Roadside Assist to all doctors, nurses, hospital staff, paramedics, police, firies and SES workers Australia-wide until 31 Dec 2020. AAMI & non-AAMI customers.

Register now Find out more

Financial relief and support packages

We know that thousands of Aussies, including many AAMI customers, will be financially stretched for the next few months. If you’re among them, we may be able to help with our range of financial relief options as part of our Peace of Mind package.

  • Flexible payment options including discounts of up to 20% or three-month premium waivers for existing^ home, contents, car or vehicle insurance customers who are in financial hardship**

  • Insurance Health Checks to help you save, including options such as lower premiums for reduced vehicle use when applicable

  • Four free counselling sessions for customers and their families+

^Policies with a start date on or before 2 April 2020 and renewals of those policies.T&Cs apply.

Call 13 22 44

Eligibility criteria

AAMI is offering support for existing NSW CTP customers experiencing financial hardship, effective for renewals on or after 4 May 2020.

  1. Eligible products are AAMI NSW CTP (Eligible Product) that a customer renews on or after 4 May 2020.

  2. Eligible Product is issued by AAI Limited ABN 48 005 297 807 trading as AAMI.

  3. Eligible customers are customers who hold an existing Eligible Product that they renew and are suffering financial hardship arising from COVID-19. Please call us to ask if you qualify.

AAMI’s support offer will be available for a limited time and may end without advance notice.

NSW CTP Insurance

We can help provide support to NSW CTP customers who are experiencing financial hardship.
Call 13 22 44 to find out more. Eligibility criteria

Business Insurance

To support our small business customers in this difficult time, AAMI has created a Small Business COVID-19 Relief Package. It means you can focus on your business knowing you have insurance in place during this period.

AAMI’s Small Business COVID-19 Relief Package allows small business insurance customers* who need assistance to elect to defer their monthly premium instalments for up to six months1.

The package will also include for existing policies up to and including 30 June 2020:

  • Offering continuity of existing insurance for SME policyholders whose business premises are unoccupied due to COVID-19, with no changes to premiums, terms or conditions2.
  • Offering SME policyholders who want to cancel their insurance, refunds on unused portions of cancelled policy premiums, with no admin or cancellation fees.

Call 13 22 44

It’s likely your business activities have changed

The impacts of COVID-19 are being felt across the small business community. Some businesses are temporarily closing, others are operating in a different capacity, and some are seeing a sharp increase in demand for their products and services. As your business changes, it’s important to keep your policy up-to-date. We can also discuss other options with you that might help ease your financial stress. Call us on 13 22 44 to discuss your options.

For small business customers who own or lease a property, AAMI offers Back in Business cover, which some of our customers have purchased as part of their AAMI Business Insurance package. Below are some frequently asked questions about Back in Business, along with some additional questions our customers have been asking us.

 

Market Stall Insurance Closure

With marketplaces closing around the country, some of our customers have purchased an AAMI Market Stalls policy to insure them for stalls they can no longer set up. That’s why we’re making an exception to our usual terms, and will refund customers on request for the unused portion of their AAMI Market Stalls policy, as long as the marketplace they were attending, or going to attend, has been closed due to the risk of COVID-19.

Call us on 13 22 44 to speak to one of our consultants today.

 

Landlord Insurance

We currently have an embargo on Tenant Protection Optional Cover. This means we are unable to offer Tenant Protection Optional Cover until further notice.

 

Travel Insurance

The Australian Government advises against travelling overseas during the COVID-19 pandemic. AAMI is currently not selling new travel insurance policies.

What to do

If you’re travelling overseas

We recommend checking in with the Department of Foreign Affairs and Trade (DFAT) Smartraveller website. Or, have a chat with your travel provider about your options.

If you have any questions in relation to an existing travel insurance policy for an upcoming domestic or international trip, please call our team on 13 22 44 or read our Coronavirus (COVID-19) travel alert.

If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re an AAMI Travel Insurance customer who’s currently overseas and feeling under the weather, please call +61 7 3305 7053.

If there’s been a delay in our response to you

We’re sorry! If you’re experiencing long wait times, try using our online services. Depending on your policy type, you’ll be able to check policy docs, update your info, lodge claims, make payments, and more.

FAQs

Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll be keeping these FAQs updated in line with their recommendations.

Car Insurance

Home and Contents Insurance

 

Health Insurance

This year’s premium increase has been postponed until 1 October 2020. Coverage for COVID-19 treatment has also been expanded, and several member support options made available.

Landlord Insurance

Life Insurance

 

AAMI Lucky Club

Your safety and wellbeing is our first priority, and we will continue to closely monitor the COVID-19 situation. Log in to find out if there are any changes to upcoming AAMI Lucky Club events.

Log in to My Account

Financial hardship

Payment & Renewals

Roadside Assistance

Pet Insurance

GOT A QUESTION?

  1. ** Eligible products are AAMI Home, Contents, Car, Caravan and Motorcycle Insurance with a start date on or before 2 April 2020 and renewals of those policies (“Eligible Product”), excluding landlord, strata and business insurance policies. See details of the separate offer for SME business insurance customers.
  2. Eligible Customers are customers who hold an Eligible Product and who are suffering financial hardship arising from COVID-19. Please call us to ask if you qualify.

AAMI’s premium relief offer will be available for a limited time and may end without advance notice.

* Eligible policies are AAMI business insurance policies in force as at 1 April 2020, or renewals of those policies. Offer may be withdrawn without prior notice.
1 Effective for renewals or monthly premiums from 1 March – 30 June 2020.
2 Effective 1 April – 30 June 2020.

Eligibility criteria

AAMI is offering support for existing NSW CTP customers experiencing financial hardship, effective for renewals on or after 4 May 2020.

  1. Eligible products are AAMI NSW CTP (Eligible Product) that a customer renews on or after 4 May 2020.

  2. Eligible Product is issued by AAI Limited ABN 48 005 297 807 trading as AAMI.

  3. Eligible customers are customers who hold an existing Eligible Product that they renew and are suffering financial hardship arising from COVID-19. Please call us to ask if you qualify.

AAMI’s support offer will be available for a limited time and may end without advance notice.