Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

We’re here to help

Your safety and wellbeing is priority number one for AAMI. We’ll do whatever it takes to adapt our services and provide our customers with the access and support they need for as long as they need it.

Enquiries

How we’re handling customer queries

The impact of COVID-19, on top of recent severe weather events, is disrupting some of our operations. Despite our best efforts, this can mean things like waiting a little longer on the phone, or experiencing delays in claim processing. We apologise for any such disruptions. Thanks so much for your patience.

We encourage customers to skip the queue and use our online services where possible. You can access them 24/7.

Product updates

Financial relief and support packages

We know that thousands of Aussies, including many AAMI customers, will be financially stretched for the next few months. If you’re among them, we may be able to help.

Call 13 22 44

Landlord Insurance

We currently have an embargo on Tenant Protection Optional Cover. This means we are unable to offer Tenant Protection Optional Cover until further notice.

Travel Insurance

The Australian Government advises against travelling overseas during the COVID-19 pandemic. AAMI is currently not selling new travel insurance policies.

Business Insurance

To support our small business customers in this difficult time, AAMI has created a Small Business COVID-19 Relief Package. It means you can focus on your business knowing you have insurance in place during this period. Apply for premium deferral now.

Find out more

AAMI Lucky Club

Your safety and wellbeing is our first priority, and we will continue to closely monitor the COVID-19 situation. Log in to find out if there are any changes to upcoming AAMI Lucky Club events.

Log in to My Account

Health Insurance

This year’s premium increases will be postponed for at least six months and have expanded coverage for COVID-19 treatment along with a number of member support options. Existing AAMI Health Insurance members will be contacted shortly with more information.

What to do

If you’re travelling overseas

We recommend checking in with the Department of Foreign Affairs and Trade (DFAT) Smartraveller website. Or, have a chat with your travel provider about your options.

If you have any questions in relation to an existing travel insurance policy for an upcoming domestic or international trip, please call our team on 13 22 44 or read our Coronavirus (COVID-19) travel alert.

If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re an AAMI Travel Insurance customer who’s currently overseas and feeling under the weather, please call +61 7 3305 7053.

If there’s been a delay in our response to you

We’re sorry! If you’re experiencing long wait times, try using our online services. Depending on your policy type, you’ll be able to check policy docs, update your info, lodge claims, make payments, and more.

FAQs

Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll be keeping these FAQs updated in line with their recommendations.

Life Insurance

GOT A QUESTION?

*AAMI is offering payment relief for existing customers in financial hardship, effective 2 April 2020.

Eligible Products

  1. Eligible products are AAMI Home, Contents, Car, Caravan and Motorcycle Insurance with a start date on or before 2 April 2020 or renewal date on or after 2 April 2020 (“Eligible Product”). The following are not eligible products - Landlord, CTP, Strata, Travel, Life, Health or Business Insurance. Details of the separate offer for SME business insurance customers is here.
  2. Eligible Products are issued by AAI Limited ABN 48 005 297 807 trading as AAMI. Please ask us for a copy of any Product Disclosure Statement.

Eligible Customers

  1. Eligible Customers are customers who hold an Eligible Product and who are suffering financial hardship (such as job loss or significantly reduced income) arising from COVID-19. Please call us to ask if you qualify.

AAMI’s premium relief offer will be available for a limited time and may be withdrawn without advance notice.