Important updates

We’re here to help

Your safety and wellbeing is priority number one for AAMI. We’ll do whatever it takes to adapt our services and provide our customers with the access and support they need for as long as they need it.

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How we’re handling customer queries

We encourage customers to skip the queue and use our online services where possible. You can access them 24/7.

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Important updates

Financial relief

We know that thousands of Aussies, including many AAMI customers will be financially stretched for the next few months. If you’re among them, we may be able to help.

Call 13 22 44

Business Insurance

There have been two industry test cases in relation to business interruption cover and COVID-19 impacts. Information about these test cases is available on the Insurance Council of Australia's website.

If you believe you have a claim, please contact us. We will assess each claim in accordance with your policy terms and the circumstances of your claim.

Call 13 22 44


Travel Insurance

The Australian Government advises against travelling overseas during the COVID-19 pandemic. AAMI is currently not selling new travel insurance policies.

What to do

If you’re travelling overseas

We recommend checking in with the Department of Foreign Affairs and Trade (DFAT) Smartraveller website. Or, have a chat with your travel provider about your options.

If you have any questions in relation to an existing travel insurance policy for an upcoming domestic or international trip, please call our team on 13 22 44 or read our Coronavirus (COVID-19) travel alert.

If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re an AAMI Travel Insurance customer who’s currently overseas and feeling under the weather, please call +61 3 8520 1290.

If there’s been a delay in our response to you

We’re sorry! If you’re experiencing long wait times, try using our online services. Depending on your policy type, you’ll be able to check policy docs, update your info, lodge claims, make payments, and more.


Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll be keeping these FAQs updated in line with their recommendations.

Car Insurance

Home and Contents Insurance

Life Insurance

Financial hardship

Payment & Renewals

Roadside Assistance

Pet Insurance


Eligibility criteria

AAMI is offering support for existing NSW CTP customers experiencing financial hardship, effective for renewals on or after 4 May 2020.

  1. Eligible products are AAMI NSW CTP (Eligible Product) that a customer renews on or after 4 May 2020.

  2. Eligible Product is issued by AAI Limited ABN 48 005 297 807 trading as AAMI.

  3. Eligible customers are customers who hold an existing Eligible Product that they renew and are suffering financial hardship arising from COVID-19. Please call us to ask if you qualify.

AAMI’s support offer will be available for a limited time and may end without advance notice.