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Burgled 4,000km away from home: One customer's story 


Picture this: it’s pre-COVID-19 and you’re on a carefree Bali vacay when you receive bad news from back home — you’ve been burgled. This is what happened to Georgia Bainbridge

When she got the phone call, a single thought circled through her mind: How was she going to recover her possessions over 4,000km from home?

Sadly for Georgia, this wasn’t her first run-in with home invaders. A few years ago, she lost her belongings in a home burglary. After that devastating blow, she took out AAMI Home and Contents Insurance to protect her valuables in case history repeated itself.

With access to AAMI’s 24/7 claims line, Georgia could easily make a claim all the way from Bali. The process was quick and simple so when she returned from her trip, she didn’t have to stay in an empty house for long.

‘’After speaking to the police, I called AAMI,’’ says Georgia. ‘’The customer service was fantastic. They really calmed me down and talked me through the whole thing.

I couldn’t believe how easy the claims process was, from that first phone call to getting my replacement items.''

At AAMI, we’re committed to helping our customers bounce back from the unexpected — and we know the unexpected can happen any day, any time. Your insurer may not have a 24/7 claims line, but AAMI Does. We’ll also assign you a home and contents case rep, because we know how important it is to have someone who understands the ins and outs of your specific situation.

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 ‘‘It’s really reassuring to know that I’m protected with AAMI Home and Contents Insurance, says Georgia. ''If I wasn’t, I think I’d be sitting in a relatively empty home! Or I’d have to borrow electrical goods and furniture off friends and family.’’


AAMI knows losing your belongings is a bummer, so we try to lessen the stress by replacing what we can. If you lose an item in a home burglary, or any other insured event, we’ll cover the cost of a new one — regardless of age.* We’ll be sure to match it with the same type, standard and specification, or give you something similar. Not all insurers care about making your house feel like home again, but AAMI Does.

Like Georgia, you’re in good hands with AAMI, along with 800,000 other Australian households. Find out more about Home and Contents Insurance today.

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*If you need to replace an item, we’ll cover the cost of a new one, regardless of age. It’ll either be the same as yours or of a similar type, standard and specification (but not necessarily brand) as when new. AAMI Home Building and Home Contents Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. The information is intended to be of a general nature only. We do not accept any legal responsibility for any loss incurred as a result of reliance upon it – please make your own enquiries. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.