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Make a claim

We know how stressful it can be when the unexpected happens. That’s why we’re here for you, in the moments that matter and when you need us most.

Lucky you're with AAMI

Whether you prefer to claim online1 or talk to one of our friendly consultants over the phone, AAMI will be here to help you every step of the way.

Make a claim

Disaster Recovery

AAMI understands the devastating toll the current bushfires and storms have inflicted on individuals, the community and the environment. That’s why we want to reassure you we’re here to help those who are affected. Above all, please stay safe.

  • No documentation required for claims
  • Assistance with Emergency Funds
  • Temporary Accommodation can be arranged for Home Insurance customers

Why claim online?

  • Claim 24/7, at your own time and pace

  • Access via AAMI Online Services or Suncorp app

  • Simple guided claims process

  • Book directly into a repairer (for eligible claims/ policies)

  • Manage photos or documents easily

  • Track or update your claim at any time

Prefer to talk than type?
Our friendly claims team will be here to take care of you, 24/7. You can call us anytime to enquire about your claim, even if you lodge your claim online.

Claim online for:

  • Home & Contents
  • Comprehensive Car
  • Landlord
  • Comprehensive Motorcycle
  • Caravan
  • Motorhome

Real Customers

Girl wearing green shirt and brown hair

With AAMI, you’re in safe hands

1 Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 13 22 44. Claim online is only for holders of eligible AAMI insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect, Compulsory Third Party (CTP) or Motor Accident Injuries (MAI) Insurance policy types.

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*Claims reviews submitted by Car Insurance customers.