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AAMI's top home insurance claims in Australia - Are you covered?


Many homeowners across Australia made home and/or contents claims in 2020. Some claims were a lot more common than others.

Sadly, knowing which claims are most common doesn’t always mean you can avoid them (unless you can control the weather, storms are going to hit from time to time). But it can help you ensure you have a level of cover that suits your home’s risk level, and help you avoid underinsuring.

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Common AAM Home and Contents claims in 2020

Explore which claim types are most common in Australia


Storm damage

Storm damage was the most common home and contents claim in 2020 for AAMI insurance products, making up 33% of all claims.

AAMI Home and Cpntents Insurance provides cover for loss or damage caused by storms (including cyclones) as well as other insured events, like:

  • Flood
  • Lightning
  • Fire
  • Tsunami
  • Earthquake
  • Theft or Burglary
  • Accidental breakage of glass
  • Escape of liquid
  • Impact
  • Damage by an animal
  • Explosion
  • Maclicious acts and vandalism
  • Riot, civil commotion or public disturbance

Accidental damage insurance

Accidental damage made up 11% of all claims by AAMI Home and Contents Insurance customers in 2020!

AAMI offers Accidental Damage at Home as an optional cover for an additional fee that you can add to your Home and/or Contents policy. If you accidentally drop, knock, spill or damage something at home — and we all do! — this optional cover can help..

There is cover for accidental breakage of glass automatically included in AAMI Home and Contents Insurance, and Building Insurance, but like most claims, this will incur an excess. Excess-Free Glass is another new optional cover with AAMI, and the first of its kind in Australia. If you add Excess-Free Glass cover to your policy for an additional fee, the next time a cricket ball comes flying through your living room window, you won’t need to pay an excess! Fixed glass only, limits and exclusions apply. See PDS for details.

Do you need Renters Insurance?

How much should you insure your house for? 

According to a 2019 survey by the Insurance Council of Australia, up to 80% of homeowners and renters believe they may be underinsured.But what does that mean?

Underinsuring can be accidental or intentional. Accidental underinsurance might happen when somone underestimates the value of their property or contents, or if they estimate correctly at first but fail to bump their coverage up as the value of their home or contents increases.

People might purposely underinsure to save on their insurance premiums. But if an insured event happens and you’re underinsured, the repair costs will most likely outweigh any savings on your premium from under insuring.

There’s a few things to consider when working out how much cover you need:

  • The price you paid for your home isn’t necessarily the same amount it would cost to rebuild. You can use tools such as AAMI’s home building calculator and contents calculator to get an idea of how much it might cost to rebuild your home or the value of your contents. Or try calculators like the Understand Insurance Building calculator to estimate the value of your home building.
  • Don’t set and forget. You might take out a home and contents policy when you first buy your home that fits you well. But every time you upgrade your fridge or buy a new laptop, the value of your contents increases. The same goes if you renovate or upgrade your home. Consider updating your policy if the value of your home and contents changes

Hopefully, you never have to make a home and contents insurance claim! But, if you’re well prepared and covered up to the correct value, you won’t be left with any nasty surprises if you do ever have to make a claim. 

Try our Home Building and Contents Calculators

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Insurance is issued by AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI) trading as AAMI. Any advice has been prepared without taking into account your particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Please read the relevant Product Disclosure Statement before you make any decision regarding this product. The Target Market Determination is also available.