AAMI Article Bank

How is car insurance calculated?

Is my work laptop covered away from the office by my Home and Contents Insurance?

What is Aged Based Discounting?

Does my Life Insurance and Income Protection Insurance cover me for COVID-19?

How do I get the NSW small business stamp duty exemption?

Does Back in Business cover loss of revenue due to lack of supplies?

I've lost customers due to COVID-19. Does Back in Business cover loss of revenue for this?

Is Government support available for my business?

How long does it take for my CTP Green Slip to go through to Service NSW?

Why do we say, 'how we respond is determined by your level of cover'?

What if I disagree with the claim decision. What can I do?

What is an ITCE% and why is it deducted?

How do I know if my claim will be covered?

What accessibility options are available to me?

Can I schedule a payment?

Can I pay via BPAY?

Does business interruption cover wages?

Can I claim for a reduction in turnover?

Why has my car insurance premium changed?

What if I need help with financial hardship?

How do I find my tax invoice?

Can I pay if I've missed the renewal due date?

Should I pay monthly or annually?

How is my Pet Insurance premium calculated?

Should I add a listed driver or learner driver?

What happens if I am being investigated on an insurance claim?

What relevant information will help my claim investigation?

Does AAMI offer support for customers experiencing emotional, mental or financial vulnerability?

If I disclose something personal about my situation, can anyone else see that information?

How does the claims process work?

What is Portable Valuables Cover?

Does my driving history affect my car insurance policy?

Why has my premium increased?

How to add a new driver to your car insurance policy

How to reset your password

How to pay your excess online

How to make a claim

How to change your email address

How to track a claim

How to update your payment details

Why do I have to agree to a Duty of Disclosure?

Am I covered if I drive someone else's car?

How to contact us with a complaint

How to update your policy details

The AAMI Intelligent Virtual Assistant

What type of flood damage am I covered for?

How to change your personal details

How to change your phone number

I've been impacted by a weather event. How does this affect my claim?

How do I retrieve my quote?

Do I need to add a learner driver to my policy?

Am I covered for off-road driving?

Am I covered if I use my car for ridesharing services like Uber?

Can I change my car insurance excess?

What kinds of motorcycles do you insure?

Are there any types of caravans you don't insure?

What discounts can I get on my policy?

Who do I list as an additional driver?

How do I get a copy of my insurance certificate?

How do I update my direct debit/credit card details?

Can someone with an international driving licence drive my car?

How do I cancel my policy?

Do I get a hire car in the event of a claim?

Are trailers covered under my car insurance policy?

Do I need to tell you about any modifications or accessories to my car?

Which driver's licences are accepted for AAMI policies?

What happens if I've missed a payment?

What happens if my car is a total loss?

How do I add an interested party to my policy?

Do I get a refund if I cancel my car insurance?

Will I be covered by my Landlord Insurance if my tenant stops paying the rent but does not leave my property?

Does AAMI offer cover notes?

Where can I find my PDS?

Can I drive after surgery or caesarean?

Can I choose who repairs my car?

Can I cancel my NSW CTP Green Slip?

What is the PDS?

What does AAMI Home Assist provide?

What is Comprehensive Car Insurance?

How much can I insure my car for?

Are learners covered to ride my motorcycle?

How do I add Roadside Assist to my policy?

Are the tools in my car covered?

Is my mobile phone covered by my home insurance?

What is Third Party Car Insurance?

Can I cancel my ACT MAI Insurance?

How can I pay for my insurance policy?

Can I insure my motorcycle if it has hail damage?

I've been asked to work from home. Do I need to update my Home and Contents cover to include office equipment?

How do I add an authorised contact to my policy?

My motorcycle has some modifications. Can I still get insurance?

How do I change my address?

Can I change payment frequency, amount, etc. when I renew my car insurance?

What's covered by my Public Liability Insurance?

Do I have to list a learner driver on my CTP or MAI Insurance policy?

I’m moving interstate, do I need to transfer my CTP or MAI Insurance?

What is an Emergency Services Levy (ESL)?

Does Excess-Free Glass cover any of my contents that contain glass, like vases, drinking glasses and TV screens?

Am I covered for collisions with wildlife?

What pre-existing medical conditions am I covered for?